Rental Terms & Policies

Rental Terms & Conditons

Rental Terms and Conditions

 

THESE TERMS AND CONDITIONS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ THIS PROVISION CAREFULLY.

  1. The Rental Agreement. These Rental Terms and Conditions, the rental document you receive when you are given access to the car you are renting (the “Rental Contract”) any additional agreement signed by you, any documents or agreements (or links to on-line documents or agreements) sent to you electronically in connection with your rental), the Privacy Notice, and the return receipt or record (the “Rental Receipt”) with computed rental charges together constitute the “Rental Agreement” between yourself and Car Rental by Owner, Inc., or the independent Car Rental by Owner System Licensee identified on the Rental Contract (“CRBO”).
  2. Your Rental. You rent from CRBO the car described on the Rental Contract, which rental is solely a transfer of possession and not of ownership. You agree to the terms in the Rental Agreement provided any such term is not prohibited by the law of a jurisdiction covering this rental, in which case such law controls. “You” and “Yourhttps://wealthfactory.com/ presentation/build/cashflow/?source=welcome” refer to the person who signs this agreement, “we”, “our” and “us” refer to CRBO. You also agree that you are not our agent for any purpose; and that you cannot assign delegate or transfer your obligations under the Rental Agreement and any discrete part thereof.
  3. Changes. Any change in the Rental Agreement or our rights must be in writing and signed by an authorized CRBO officer. You further agree that we have the unilateral right to change these Terms and Conditions from time to time either upon written notice to you, in paper or electronic form, or upon our posting such changes on the CRBO web site. Such changes will apply to rentals that you reserve after such notice has been given, as indicated by the date of such notice, if sent in written form, or the date such changes are posted on the CRBO web site, which date will be indicated therein, without any requirement by you to sign the changed Terms and Conditions. Changes to these Terms and Conditions will be posted as they occur on the CRBO web site at www.crboinc.com and will govern all rentals commencing after posting even if the terms provided at time of reserving the rental car are different.
  4. Meaning of Car. The word “car” in the Rental Agreement means the vehicle rented to you or its replacement and includes tires, tools, keys, key fobs, equipment, included and optional accessories, plates, documents, and any other products or property provided by CRBO with the vehicle and separately rented to you by CRBO unless otherwise explicitly specified in the Rental Agreement.
  5. Who May Drive the Car. You represent to CRBO that you are a capable and validly licensed driver and will remain a capable and validly licensed driver throughout the term of your rental. You agree that we have the right to verify that your license has been validly issued and is in good standing (not suspended, revoked or otherwise restricted in any way) as a condition precedent to each rental; and that we may in our sole discretion refuse to rent to you if your license is not in good standing. We reserve the right to deny rentals based upon (i) information about your license status, (ii) authenticity of your driver’s license or other credentials, (iii) the inability to verify your identity or payment methods, (iv) your driving record provided by the Motor Vehicle Department of the jurisdiction that issued your license, or (v) any other information received from any other source in the business of validating an identity or the driver’s license credential that we believe to be reliable. We reserve the right to validate your driving credentials and license good standing periodically without notice to you except as required by law. Except where otherwise specifically authorized by applicable law, only you, your spouse or domestic partner, or, if you rent from us under your employer’s corporate account agreement, your employer or a regular fellow employee incidental to business duties may drive the car (each a “Permitted Driver”), but only with your prior permission. Any Permitted Driver must be at least 25 years old and must also be a capable and validly licensed driver at all times during which such person is operating the car. Any person other than you or a Permitted Driver that operates the car must sign an additional driver form at the time of the rental. We may charge for each additional driver authorized to drive the car, which will be specified on the Rental Contract. You acknowledge that you will remain financially responsible under the Rental Agreement at all times even if the car is operated by a Permitted Driver or someone other than yourself.
  6. Return of the Car. You agree to return the car to us in the same condition you received it, ordinary wear and tear excepted, on the date, at the time and to the location specified in the Rental Contract. You must return it sooner on our demand. If you return it earlier or later, a different or higher rental rate may apply and, if returned later, you may also be charged a late return fee. You may not return the car outside of the return location’s operating hours unless specifically allowed by that location. If you do, your responsibility for damage to or loss of the car will continue and all charges stated on the Rental Contract as a periodic rate will continue to accrue until the return location reopens and we process the return of the car. If you wish to extend any rental you must contact us at www.crboinc.com or use a method, we approve to request the extension before your return date. You may also choose the InstaBook option on the CRBO app to extend any rental period. If you do not return the car to the location specified in the Rental Agreement, as and when required under the Rental Agreement, you may be subject to criminal penalties.
  7. Where You’ll Return the Car. The car must be returned to the agreed return location as specified on the Rental Contract. If return is indicated to a location other than the location where your rental commences, you may have to pay a one-way service fee. If you return the car to a different location from the agreed return location without our permission, you agree to pay an unauthorized return location fee specified by us. All vehicles are connected to the vacation rental unit to which you are currently a temporary resident or is occupying on a rental basis. The vehicle is for your sole convenience and discretion and may be rented by using CRBO’s Instant Book instant booking app.
  8. Rental Charges. You will pay for the number of miles/kilometers you drive and the period of time you rent the car at the rate indicated on the Rental Contract, or your applicable corporate rate. Unless otherwise indicated on the Rental Contract, the minimum charge is one day (24 hours), unless “calendar day” is indicated on the Rental Contract, plus mileage/ kilometrage, or a fixed fee. We will determine the miles/kilometers by reading the factory- installed odometer or utilize the vehicle’s telematics device. The daily charge applies to consecutive 24-hour periods starting at the hour and minute the rental begins or, if a calendar day is specified on the Rental Contract, each consecutive calendar day or any part of a calendar day starting on the calendar day on which the rental occurs. If you fail to comply with any conditions for special rates specified on the Rental Contract our otherwise applicable rates will be charged. You’ll pay all charges that apply to the rental for miscellaneous services and, where permitted, airport facility fees and/or concession recovery fees, vehicle license recovery fees, other fees and surcharges.
    a) You will also pay a reasonable fee for cleaning the car’s interior upon return if any stains, dirt, odor, or soiling attributable to your use cannot be cleaned with our standard post-rental procedures as determined by us in our sole discretion.
    b) If the key(s) or key fob(s) are not returned with the car, you may be charged additional fees. If the key(s) or key fob(s) is lost and not returned in the glove compartment or affixed wall lockbox located in the vacation unit, you may be charged additional fees for replacement.
    c) We maintain a non-smoking fleet, including a prohibition on the use of e-cigarettes in the car. You will pay an additional charge if you return the car and it smells or is soiled from smoke or e-cigarette vapor.
    d) You and any third party to whom any rental charges are billed, such as an insurer or employer, are jointly and severally responsible for payment of all such charges.
    e) If you use a car with automatic toll payment capability, see the disclosures regarding “e- Toll” in Paragraph 16 below.
    f) To the extent you utilize any rate/benefit discount code in association with a rental, you represent you meet the requisite criteria for utilizing such discount code. Any other use will be viewed as an unlawful use and theft of services for which CRBO can pursue legal remedies, including, but not limited to, reasonable attorneys’ fees and costs, and may void any associated discounts or rental benefits,
    g) CRBO makes every effort to ensure that all prices and descriptions quoted on its website or elsewhere are correct and accurate. However, in the case of a manifest error or omission, CRBO reserves the right to rescind the Rental Agreement, even if we have already accepted your reservation and/or received your payment. Our liability in that event will be limited to the return of any money that you have paid with respect to the reservation. In the case of a manifest error in which we permit you to keep your reservation, we reserve the right to require that you pay the difference between the quoted price and the correct price, as confirmed in writing by CRBO after the manifest error has been discovered. A “manifest error”, as the term is used in this paragraph, means, in relation to an incorrect price, a price quoted in error by CRBO which is more than 15% less than the price that would have been quoted had the mistake not been made.
    h) All initial rental rates include 50 miles per day unless otherwise stated. In the event, mileage is excessive of the daily allotted limit per day, the renter agrees to pay $0.79 per mile in addition to the daily rental rate set by the host/owner. This additional excessive rate covers insurance General Liability and Commercial Automobile Liability and Physical Damage. The excessive rate will be billed to the credit/debit card on file with CRBO post trip and may take up to 3-5 days to show up on credit card statement after vehicle has been returned and CRBO has been notified of any excessive mileage driven.
  9. Taxes, Surcharges & Fees. You’ll also pay all applicable taxes as well as any additional charges provided on the Rental Agreement which are over and above the base rental rate. These may be surcharges and/or recovery fees to recover certain costs.
  10. Card Reserve. You acknowledge that you have been informed that if you use a charge card (including any digital wallet or mobile payment application linked to your charge card account), your credit, up to an amount of the estimated total charges due under the Rental Agreement, as indicated on the Rental Contract, based on your representations about this rental, may be set aside or reserved by the card issuer of the card, which you present for payment of your rental charges; or, if you use a debit card funds in the account to which that card is linked may be set aside for the greater of the amount of the estimated total charges due under the Rental Agreement, based on your representations about this rental, as indicated on the Rental Contract, or the deposit amount indicated on signs at the location at which you rent the car at the time of rental. You consent to the reservation or setting aside of that estimated total amount at the time of commencement of the rental. You understand that we will authorize the release of any excess reserve or set aside upon the completion of your rental (return of the car and our determination of whether any additional fees or charges apply), and that your card issuer’s rules apply to your credit line or your account being credited for such excess and may not be immediately released by your card issuer.
  11. Repossessing the Car. We can repossess the car at any time in our sole discretion for reasons that include, but are not limited to the following: the car is found illegally parked, being used to violate the law or the terms of the Rental Agreement, or appears to be abandoned. You agree that we need not notify you in advance and that we may take any actions reasonably necessary to obtain possession of the car, including remotely disabling the engine, remotely locking the doors, tracking the location of the car through GPS tracking devices and utilizing for our benefit any other devices connected to the car or affecting the car’s operation. If the car is repossessed, you agree to pay or reimburse us for the actual and reasonable costs incurred by us to repossess the car. You agree that such costs will be charged to the credit or debit card or account you used to rent the car.
  12. Loss Damage Waiver (LDW). Loss Damage Waiver (LDW) is not insurance and is not mandatory. If you accept full LDW by your initials on the Rental Contract at the additional daily rate, for each full or partial day that the car is rented to you, and the car is operated in accordance with this agreement, we assume responsibility for the loss of or damage to the car except, if permitted by law, for lost, damaged or stolen keys or remote entry devices, towing or tire services unless related to an accident, or recovery of the car if stolen, (except in the state of Alaska), and except for your amount of “responsibility”, if any, specified on the Rental Contract. Partial Loss Damage Waiver (PDW) is available only where permitted by law. If you accept PDW at the indicated daily rate, and the car is operated in accordance with the Rental Agreement, we assume responsibility for the loss or damage to the car up to the amount as specified on the Rental Contract and you accept responsibility for all other loss or damage. If you do not accept either LDW or PDW, you owe for all loss or damage to the car. Loss and damage are described in paragraph 13 below. YOU ACKNOWLEDGE YOU HAVE BEEN ADVISED THAT YOUR OWN INSURANCE MAY COVER LOSS OR DAMAGE TO THE CAR. YOU ALSO ACKNOWLEDGE READING THE NOTICE ON LOSS OR DAMAGE SHOWN ON THE RENTAL CONTRACT, OR IN THESE TERMS, OR IN A SEPARATE NOTICE FORM, INCLUDING WITHOUT LIMITATION, THE STATE SPECIFIC NOTICES SET FORTH IN PARAGRAPH 36 WITH RESPECT TO THE STATE IN WHICH YOU RENTED THE CAR AND EACH STATE WHERE YOU TAKE THE CAR.
  13. Damage to/Loss of the Car. If you do not accept a Loss Damage Waiver, or if the car is lost or damaged as a direct or indirect result of a violation of paragraph 14, or damaged as a result of an act of nature, you are responsible and you will pay us for all loss of or damage to the car regardless of cause, or who, or what caused it. If the car is damaged, you will pay our estimated repair cost, or if, in our sole discretion, we determine to sell the car in its damaged condition, you will pay the difference between the car’s retail fair market value before it was damaged and the sale proceeds, except in Canada or as otherwise required by law. In Canada, you will pay the greater of the car’s retail fair market value or its value on our books of account (also known as depreciated book value) before theft or, in the case of damage, the sales proceeds. Depreciated book value may be higher than retail fair market value. Where permitted by law, you authorize us to charge you for the actual cost of repair or replacement of lost or damaged items such as glass, mirrors, tires, and antenna, as part of your rental charges at the time of return. If the car is stolen and not recovered you will pay us the car’s fair market value before it was stolen. As part of our loss, you’ll also pay for loss of use of the car, without regard to our fleet utilization, plus an administrative fee, plus towing and storage charges, if any (“Incidental Loss”). If your responsibility is covered by any insurance, credit card benefit, travel insurance or such other insurance or benefits, you authorize us to contact the benefit provider directly on your behalf and you assign all of your benefits directly to us to recover all consequential and incidental damages, including but not limited to the repairs of the car plus diminished value or the fair market retail value of the car (less salvage value plus costs incurred in the salvage-sale), and all Incidental Loss and administrative fees. If we collect our loss from a third party after we have collected our loss from you, we will refund the difference, if any, between what you paid us and what we collected from the third party. If the law of a jurisdiction covering this rental requires conditions on LDW that are different than the terms of the Rental Agreement, such as if your liability for ordinary negligence is limited by such law, that law prevails. You understand that you are not authorized to repair or have the car repaired without our express prior written consent. If you repair or have the car repaired without our consent, you will pay the estimated cost to restore the car to the condition it was in prior to your rental. If we authorize you to have the car repaired and the cost of repair is our responsibility, we will reimburse you for those repairs only if you give us the repair receipt.
  14. Prohibited Use of the Car. Certain uses of the car and other actions you or a driver may take, or fail to take, will violate the Rental Agreement. A VIOLATION OF THIS PARAGRAPH, WILL AUTOMATICALLY TERMINATE YOUR RENTAL AND IS AN EXCLUSION TO AND VOIDS ALL LIABILITY PROTECTION AND ANY OPTIONAL SERVICES THAT YOU HAVE ACCEPTED, INCLUDING BUT NOT LIMITED TO SUPPLEMENTAL LIABILITY INSURANCE, PERSONAL ACCIDENT INSURANCE, PERSONAL EFFECTS INSURANCE, ANY ROADSIDE ASSISTANCE PLAN, EMERGENCY SICKNESS PROTECTION AND LOSS DAMAGE WAIVER (LDW) OR PARTIAL DAMAGE WAIVER. IT ALSO MAKES YOU LIABLE TO US FOR ALL PENALTIES, FINES, FORFEITURES, LIENS AND RECOVERY AND STORAGE COSTS, INCLUDING ALL RELATED ATTORNEYS’ FEES, LEGAL EXPENSES, FEES AND COSTS THAT WE MAY INCUR. It is a violation of this Paragraph if any of the following occurs:
    A. You use or permit the car to be used: 1) by anyone other than an authorized driver, as defined in paragraph 5; 2) to carry passengers or property for hire or more passengers than the car has seat belts to carry; 3) to tow or push anything; 4) to be operated in a test, race or contest or on unpaved roads; 5) while the driver is under the influence of alcohol, any controlled substance, including without limitation, any
    federally controlled substance listed under the Controlled Substance Act, Title 21 of the United States Code (a “Controlled Substance”), or medications that affect vehicle operation and/or constitute driving while impaired under applicable law; 6) for conduct that could be charged as a crime such as a felony or misdemeanor, including the transportation of a Controlled Substance or contraband, stolen goods, illegal devices, or persons protected by prohibitions against human trafficking; 7) recklessly or while overloaded; or 8) if the car is driven into Mexico without our expressed permission. B. You or an additional driver, whether authorized or not: 1) fail to promptly report to CRBO any damage to or loss of the car when it occurs or when you learn of it and provide us with a written accident/incident report or fail to cooperate with our investigation; 2) Where required by law, failed to report an accident to law enforcement; 3) obtained the car through fraud or misrepresentation; 4) leave the car and fail to remove the keys (or key fobs) or close and lock all doors, close all windows and the trunk and the car is stolen or vandalized; or 5) intentionally or with willful disregard cause or allow damage to the car. C. You or an additional driver, whether authorized or not return the car after hours and the car is damaged, stolen or vandalized or you otherwise fail to take reasonable steps to secure the car, its keys, key fobs, or other remote entry and starting devices. D. Driving or operating this car while using a hand-held wireless communication device or other device that is capable of receiving or transmitting telephonic communications, electronic data, mail or text messages shall be deemed a breach of the Rental Agreement.
  15. Fuel/EV Service Charge and Surcharges. Most rentals come with a full tank of fuel or full charge (EV only), but that is not always the case. If you do not accept the fuel service option, where available, at the beginning of your rental, and you return the car with less fuel than was in it when you received it, as we determine in our sole discretion, we will charge you a fuel service charge at the applicable rate per-gallon determined by local fuel or gas station chosen by the Host. The same applies to all-electric vehicles. To calculate this amount, we will fill the cars back to its original limit the renter received the vehicle. The per gallon/charge rate is used if you buy fuel during the rental and provide us with a receipt on our request, but the tank is not as full when you return the car as when you received the car (by using the factory installed gauge, rounded down to the nearest 1/8 tank), times the per-gallon/charge rate determined by local fuel, gas or charge station chosen by the Host.
    Although two methods are used for ease of calculation, the per charge and per-gallon rates produce approximately the same result. Some of our cars are equipped with onboard telematics which record the actual amounts of fuel in the gas tank. In the event your car has such a device, you will be charged for the actual amount of gasoline/charge needed to fill the tank based on the reading of this device. Customers may refuel the vehicle to the same fuel level upon picking up the vehicle. If the customer chooses not to refuel the vehicle to the same level, they will be charged the CRBO refuel/recharge surcharge of $19.95 plus the local rate per gallon/charge.
    You may avoid a fuel service charges and surcharge if you return the car with the full tank or as full as when you received it and, if requested by us, present a receipt for your fuel/ electric purchase. If you put fuel into the car, you must use the correct fuel (having the grade of gasoline stated on the car fuel information decal, or on-road diesel). Do not use ethanol fuel even if the car states that it is a flex-fuel vehicle.
  16. Toll Road. Option ~ If you do not pay cash for tolls or the roadway does not accept cash payment, you automatically opt into our e-Toll service, pursuant to which you agree to pay us or our toll program administrator, with whom we will share your credit card/debit information, for all tolls incurred during your rental and all related fees, charges and penalties. Under the e-Toll program, once you pass through an electronic toll, you will pay a total toll amount fee(s) for each day of the entire rental period, along with administration processing fee of $9.95. You can avoid the administration fee and any other charges by paying the toll in cash, using your own electronic toll device, or avoiding any cashless toll road or passage. The e-Toll charges may take 4-8 weeks after the rental concludes to be billed to your credit card/debit card on file.

  17. Fines, Expenses, Costs and Administrative Fees. You’ll pay or reimburse us for all fines, penalties, interest, and court costs for parking, traffic, toll and other violations, including storage liens and charges incurred as a result of your rental. You will also pay a reasonable administrative fee with respect to any violation of the Rental Agreement, such as for repossessing or recovering the car for any reason. You agree we may, in our sole discretion, pay all tickets, citations, fines, penalties and interest on your behalf directly to the appropriate authority and you will pay us for what we paid to the appropriate authority or their designated agents plus a reasonable administrative fee and any attorneys’ fees and expenses we incur. You agree and acknowledge that we cooperate with all federal, state/ provincial, municipal and local officials charged with enforcing these infractions to provide any information necessary as they may request or may otherwise be required.
    You authorize us to release the rental and credit/debit card information regarding your rental to Stripe®, or another agent we authorize to act on our behalf for the purpose of processing
    and billing you for any tickets, citations, fines and penalties incurred by you or assessed against us or the car during your rental plus a reasonable administrative fee not to exceed $50 per violation. You authorize as our agent ATS, VMS or another agent we appoint to bill you directly to the credit/debit card you used to rent the car. You authorize ATS, VMS or another agent we authorize to contact you directly regarding any tickets, citations, fines and penalties incurred by your or assessed against us or to our car while the car was rented to you.
    In the event we use a third-party collection service or agent to resolve any tickets, citations, fines, penalties, and interest, you agree to pay all costs and collection fees including but not limited to administrative and legal costs to such agent upon demand without protest. You acknowledge that you have no right to contest any such infraction or enter any plea other than guilty or no contest unless we consent to your action, provided that the penalty for the infraction is only the payment of money and does not involve any other administrative, civil, or criminal penalty.
    You agree to indemnify and hold us ATS, VMS and any other agent we authorize harmless for any such tickets, citations, fines, penalties, interest and administrative fees.
  18. Roadside Assistance. Roadside assistance is available to all renters. In some instances, you may purchase added protection under a roadside assistance plan CRBO Assist-n-Go® in which CRBO offers to cover potential costs associated with lockouts, flat tires, towing (if the car becomes inoperable), jump starts, or emergency fuel delivery (up to 3 gallons). There is an optional flat rate of $3.50 per day for additional roadside assistance. Travel stress free with CRBO Assist-n-Go®. If you decide to opt out of roadside assistance, then you are responsible for all cost associated with, any and all, challenges related to returning the vehicle back to its original Host’s location. There will be a CRBO administration convenience fee of $29.95 along with the total cost of the roadside assistance (i.e., towing, gas, emergency jump starts, etc.) which will be billed to your credit card on file.
  19. Personal Accident and Effects Insurance (PAE). You’ll pay for PAE and PAE-Plus (where available) if you accept it. You understand that you will be charged the PAE rate per day for a full day even if you don’t have the car the entire day. Visit www.crboinc.com for additional information, terms and coverage limits.
  20. Liability Protection. Except with respect to rentals in California and Texas, anyone driving the car who is permitted to drive it by the Rental Agreement will be protected against liability for causing bodily injury or death to others or damaging the property of someone other than the authorized driver and/or the renter up to the minimum financial responsibility limits required by the law of the jurisdiction in which the accident occurs. The limit for bodily injury sustained by any one person includes any claim for loss of that person’s consortium or services. Where applicable law extends this protection to a non-Permitted Driver, the same limits will apply. Except where required by law to be primary or excess, any protection provided by us shall be secondary to, and not in excess of, any applicable insurance available to you, or any other driver, from any other source, whether primary, excess, secondary or contingent in any way. If this protection is extended by operation of law to anyone not permitted by the Rental Agreement to drive the car, or to any person or instance where coverage is not intended to be afforded by the Rental Agreement, the financial responsibility limits of the jurisdiction in which the accident occurred will apply.
    You agree that we can provide coverage under a certificate of self-insurance or an insurance policy, or both, as we choose. In any case, a copy of the policy and/or certificate will be available for your inspection at our main office. You understand that unless required by applicable law, we will not provide (a) coverage for fines, penalties, punitive or exemplary damages; (b) coverage for bodily injury to you, or your death while not a driver, or any member of your family or the driver’s family related by blood, marriage or adoption residing with you or them; or the drivers family, or to a fellow employee arising out of or in the course of employment; (c) defense against any claim, unless we are required to provide primary protection, but in such event not after the applicable limits of protection that we furnish are tendered; (d) supplementary no fault, noncompulsory uninsured or under-insured motorist coverage, and any other optional or rejectable coverage, and you and we reject all such coverages to the extent permitted by law. Where any of these coverages are required or implied by law, the limits will be the minimum required under the applicable statute. Where permitted by law, you are rejecting uninsured or underinsured motorist and all optional automobile insurance coverages and under any policy of insurance or certificate of self- insurance in connection with the Rental Agreement, for you and all other passengers in the car. You understand that uninsured and underinsured motorist coverage protects you and other passengers in a car for losses and damages suffered if injury is caused by the negligence of a driver who does not have any insurance or has insufficient insurance to pay for losses and damages. There is no coverage in Mexico, and the car may not be taken into Mexico under any circumstances.
  21. Indemnification and Waiver. You shall defend, indemnify, and hold us, our parent and affiliated companies harmless from all losses, liabilities, damages, injuries, claims, demands, awards, costs, attorney fees, and other expenses incurred by us in any manner from this rental transaction or from the use of the car by you or any person, including claims of, or liabilities to, third parties. You may present a claim to your insurance carrier for such events or losses; but in any event, you shall have final responsibility to us for all such losses. YOU WAIVE ANY CLAIM AGAINST US FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE RENTAL. You agree that if the rental takes place at a location operated by a CRBO System Licensee, any claim by you, including one that alleges unfair, deceptive or unconscionable conduct, your sole right and remedy is against that CRBO System Licensee and not Car Rental by Owner, Inc., its parent or any of its affiliated companies.
  22. Property in the Car. We are not responsible for loss of, theft, or damage to any property in or on the car. Personal property should be covered by your homeowner’s or renter’s policy. Please check with your insurance carrier for any details prior to booking.
  23. Currency Conversion. If you use a credit or charge card that is issued by a financial institution outside of the United States and your charges are billed to us in a currency other than U.S. Dollars, the full amount of your charges will be converted to the card account’s billing currency by us unless you have instructed us not to perform the conversion process on your personal account profile or submitted a written request in advance to have the currency conversion performed by your card issuer. Our conversion will be based on a conversion rate published by Reuters or another independent reporting service and will incorporate a processing charge no higher than 3% applied to all amounts relating to the transaction. This charge will replace the currency conversion processing charge applied by your card issuer. You understand that your card issuer has a currency conversion process; that you have chosen not to use your card issuer’s currency conversion process; and that you will have no recourse against your card issuer with respect to any matter related to the currency conversion or disclosure thereof.
  24. Error in Rental Charges. The charges shown on the return record are not final and are subject to review. You’ll pay any undercharges and you’ll receive a refund for any overcharges we discover on review.
  25. Collections. If you do not pay all amounts due to us under the Rental Agreement upon demand, including all charges, fees, expenses, fines, penalties, and all matters associated with the rental of the car including, without limitation, payment for loss of or damage to the car, rental charges, parking, red light and traffic fines and penalties, toll charges, towing, storage and impoundment fees, we will take the following actions: a) You agree to pay a late charge of 1 and 1/2% per month on the past due balance or the highest rate permitted by applicable law, whichever is less (collectively, “Charges”). b) You agree to also pay for any costs that we incur in seeking to collect such Charges including, without limitation, court costs and attorney’s fees in addition to any administrative fees, cost of recovery, insufficient funds fees and collection fees (collectively, “Costs”). If the law permits, you authorize us and our collection agent, to contact you or your employer, at your place of business about the payment of any past due Charges or Costs. You also agree that we or our collection agent(s) may access the personal information that you provided to us in any effort to collect any Charges or Costs under this section and may use the address provided by you on the Rental Contract, or in any customer profile, as the place to send any demands or collection notices. c) In the event that you presented a credit card or debit card for payment, you understand that we may report such deficiency to an appropriate credit reporting agency and you also authorize us to share that credit and debit card information with third party collection agents and further authorize us or our collection agents to charge any amounts due to us including, but not limited to, the Charges and Costs referenced above, to that credit or debit card.
  26. Arbitration. Pre-Dispute Resolution Procedure: Before asserting a claim in any proceeding (including, but not limited to, in an individual arbitration proceeding or in a small claims court proceeding), you and CRBO agree that each shall give the other party written notice of the claim to be asserted 30 days before initiating a proceeding and make a reasonably good faith effort to resolve the claim. If you intend to assert a claim against CRBO, you must send the written notice of the claim to Attention: Car Rental by Owner, Inc., 755 W. Big Beaver Road, Suite 2020, Troy, Michigan 48084 – Attn: Legal Department. If CRBO intends to assert a claim against you, we will send the written notice of the claim to you at your address appearing in our records. The parties may, but are under no obligation to, engage in privileged settlement negotiations during this 30-day period. NO SETTLEMENT DEMAND OR SETTLEMENT OFFER USED IN THIS PRE-DISPUTE RESOLUTION PROCESS MAY BE USED IN ANY PROCEEDING, INCLUDING AS EVIDENCE OR AS AN ADMISSION OF ANY LIABILITY OR DAMAGES (OR LACK THEREOF). Dispute Resolution: (Not applicable if mandatory arbitration is prohibited by law). Except as otherwise provided below, in the event of a dispute that cannot be resolved informally through the pre-dispute resolution procedure, all disputes between you and CRBO arising out of, relating to or in connection with your rental of a car from CRBO and the Rental Agreement shall be exclusively adjudicated by binding arbitration through the American Arbitration Association (“AAA”) pursuant to the AAA’s then-current rules for commercial arbitration. There is an impartial arbitrator but no judge or jury in arbitration. Both parties waive the right to a jury trial. Arbitration procedures are simpler and more limited than rules applicable in court and review by a court is limited.
    YOU AND CRBO AGREE THAT ANY SUCH ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ARBITRATION PROCEEDING. Notwithstanding any provision in the Rental Agreement to the contrary, if the class action waiver in the prior sentence is deemed invalid or unenforceable, neither you nor we are entitled to pursue dispute resolution by binding arbitration. If you are an individual (instead of, for instance, a partnership, corporation, or other form of entity or non-natural person), in the event that (1) your claim is less than $10,000, and (2) you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, CRBO will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation. This arbitration agreement is subject to the Federal Arbitration Act. The arbitrator’s award may be entered in any court of competent jurisdiction. Notwithstanding any provision in the Rental Agreement to the contrary, the parties agree that if CRBO seeks to delete or materially modify the agreement to arbitrate from this dispute resolution provision, any such deletion or material modification will not apply to any individual claim(s) of which you have already provided notice to CRBO. Information on AAA, its rules and procedures, and how to file an arbitration claim can be found by contacting AAA at 800-778-7879 or on its website at http://www.adr.org.
    Disputes and claims that are within the scope of a small claims court’s authority, as well as disputes and claims regarding personal injury and/or damage to or loss of a car related to your CRBO rental, are exempt from the foregoing dispute resolution provision.
  27. Communication Services and Satellite Radio. You acknowledge that the car may be equipped with a communication service (such as OnStar or a similar service) (a “Communication System”), that provides emergency notification, navigation, diagnostics, tracking and other services, and a receiver for receiving audio signals from subscription satellite radio services to which CRBO may subscribe (“Satellite Radio”). You expressly authorize all of those services. You acknowledge that you understand that a Communication System, such as OnStar, requires the car’s electrical system and equipment, cellular service and satellite technologies to be available and operating to function properly. Not all services offered by the Communication System provider are available on all cars. The Communication System acts as a link to existing emergency and other service providers. Services are limited by, and neither the Communication System provider nor CRBO is liable for, conditions or services outside their control. Any information (e.g., navigational route support) provided through a Communication System is on an “as is” basis. The Communication System provider (including OnStar), its service providers and CRBO will not be liable to you or any user of the Communication System in connection with the use of such information. You understand and agree that the Communication System provider may provide us and/or law enforcement with all necessary information to enable us and/or law enforcement to locate the car, if you fail to return the car when and where required under the Rental Agreement. You agree to release and hold us, and the Communication System providers, harmless for any Communication System failures. You also agree to limit claims against the Communication System provider for damages for any losses under any theory to the pro rata portion of the rate for use of the car for one day. If your rental car has active Communication System equipment, you understand that your use of the car is subject to the terms and conditions of the Communication System provider, including system and service limitations, warranty exclusions, limitations of liability, wireless service provider terms, privacy practices relating to the Communication System provider’s collection, use and sharing of information about you and the car, and the application of other relevant provisions including responsibilities you have when using the Communication System. You should review the Communication System provider’s website for details regarding their Terms and Conditions and Privacy Statement. Details regarding the OnStar Terms and Conditions and Privacy Statement are available at OnStar.com. By proceeding to rent the car and sign this contract, you authorize the provision of the Communication System in accordance with and agree to be bound by the Terms and Conditions and Privacy Statement of the Communication System provider. Not every car is equipped with a Communication System and/or Satellite Radio. Some cars in our fleet may have a Communication System and/or Satellite Radio equipment, however, such equipment may not be active. We may charge separately for access to Satellite Radio as an optional accessory on the Rental Contract and the Rental Receipt. We may establish an access code for Satellite Radio or program the car not to give you access to Satellite Radio unless you have reserved that option in advance. If we provide you access to Satellite Radio based on your advance reservation, you will be charged for access whether or not you use this option. Unless you are advised that you have a car with a Communication System and/or Satellite Radio, you will not have access to the systems and you should not rely upon them or take steps to activate them. Renters shall not activate any service and in the event that a renter does activate a service in violation of this provision, the renter agrees to be completely responsible for the annual subscription and/or cancellation fees(s) for that service.
  28. Additional Services and Products. From time to time, we may offer additional services and/or products with associated terms and conditions or terms of use. If you purchase and/or use these services or products you agree to be bound by such associated terms and conditions or terms of use, which are incorporated herein by reference.
    30. Use of GPS Tracking Devices. We use GPS tracking devices to track or locate cars which may be late for their scheduled return, reported stolen, suspected of being lost, stolen, or abandoned or as may be required or requested by law enforcement, or to identify cars which have been damaged and may require roadside assistance, when we have a good faith belief that there is an emergency that poses a threat to your safety or the safety of another person, or as necessary to defend, protect or enforce our rights in connection with the use of our products and/or services. You should have no expectation of privacy or confidentiality as to the places where the car is driven while rented to you.
    31. Connected Car & Location Data.
    Equipment. Certain cars contain devices that monitor the car’s condition, performance and operation, track fuel consumption, distance travelled, location and other information (the “Connected Car Data”), and may transmit such Connected Car Data to us, our third-party providers and/or the car manufacturer. Some or all of these communications are turned on all the time, even when other services or other media in the car are turned off.
    We cannot guarantee that a car without these features will be available at your time of rental.
    These devices may have been installed by us, on our behalf, or by the car manufacturer. If the devices are installed by the car manufacturer, the car manufacturer will process the Connected Car Data in accordance with its privacy notice. We do not provide the car manufacturer with your personally identifiable information (“PII”), unless authorized by you, or is necessary in connection with the provision of services provided through such car manufacturer, or is required by law. We may enter into agreements with car manufacturers to receive some or all of the Connected Car Data collected by these devices. We may use a third party to process the Connected Car Data on our behalf. We do not provide the third- party processor with your PII, unless authorized by you, necessary in connection with the provision of services provided through such third party, or required by law.
    Uses. If equipped and where permitted by law, we use these devices and the Connected Car Data for some or all of these purposes: (i) to provide certain aspects of our services to you e.g. remote lock/unlock, remote disable engine/cancel ignition, and automatically transmit vehicle data such as location, odometer, fuel level and other data during the rental; (ii) to manage your car rental e.g. start your rental, exchange or upgrade your car; (iii) to enable us to better understand how our cars are being used; (iv) to optimize our operations; (v) to assist in the handling of any liability or property damage claims; (vi) to provide roadside assistance services; (vii) to assist in the recovery of cars which are overdue, lost or reported stolen, or suspected of being lost or stolen; (viii) to develop new products and services and enhance our existing products and services; (ix) to respond to requests from law enforcement and/or regulatory authorities; (x) as necessary to defend, protect or enforce our rights in connection with the use of our products and/or services, (xi) to protect the rights and/or property of CRBO or third parties; (xii) when we have a good faith belief that there is an emergency that poses a threat to your safety or the safety of another person, or in other circumstances in which we reasonably believe our cars are being or have been used in violation of law or otherwise in the commission of a crime; and (xiii) to comply with law. Connected Car Data is collected, used, retained & disclosed for purposes stated in the Privacy section below.
    Privacy. We collect, use and share your PII with CRBO System affiliates, licensees and other third parties to: (a) provide and administer the services you request, including use of corporate discounts and loyalty programs; (b) carry out relevant identity, fraud, security, driving license and credit checks; (c) maintain, develop and improve the administration and management of our services; (d) protect our interests and enforce our rights, including pursuing available remedies or limiting damage that we may sustain; (e) protect the rights, privacy, safety and/or property of you and others; (f) comply with or as permitted by law; and (g) provide you with information about goods and services we think may interest you, unless you opt out. You may limit the use and sharing of your PII for marketing purposes, and you may access or correct your PII. Also see the Connected Car & Location Data section above. This information may be used by us during and after the rental period (if applicable law allows). To provide you services or in the course of our business operations, we may need to transfer your PII to locations outside of the country where you rented the car, and your PII may be subject to laws of other countries. By requesting and using our services, you expressly agree to our collection, use and sharing of your PII for as long as the law allows.
    Download of Your Address Book and Other Information from Your Mobile Device. Some of our Host’s vehicles allow you to connect your personal phone or device via Bluetooth to the vehicle’s electronic system. If you choose to do so, the vehicle may automatically load your address book, store your incoming, outgoing and missed telephone calls, and other information from your device. You should follow the steps displayed on the vehicle system screen to delete this information and the device from the vehicle’s memory. CRBO is not responsible for assuring the privacy of any such information, and cannot guarantee that other persons you do not authorize will gain access to this information after you return the vehicle.
  29. Other Important Provisions. We may transfer our rights and obligations under these Terms and Conditions to another party, but this will not affect your rights or the obligations of the provider under the Rental Agreement. You may only transfer your rights or obligations under these Rental Terms and Conditions to another person if we agree in writing. If we fail to insist that you perform any of your obligations, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. Each of the provisions of the Rental Agreement operate separately. If any court of competent jurisdiction decides that any discrete provision of them is unlawful or unenforceable, the remaining provisions will remain in full force and effect.
  30. Cooperation. You agree to cooperate and coordinate with CRBO generally and to take any actions CRBO reasonably requests in connection with (i) this Rental Agreement, (ii) your use and return of the car, and (iii) any disputes, actions, proceedings, suits, and investigations related to this Rental Agreement or your use of the car, including without limitation, execution and delivery of any documents CRBO reasonably requests, giving testimony under oath, and taking any other actions CRBO reasonably requests related to this Rental Agreement or your car rental.
    State Specific Notices. The following notices and requirements apply if you rent a car from CRBO in any of the following states or if you take a car into any of the following states:
    Liability Protection: Anyone driving the car who is permitted to drive it by the Rental Agreement will be protected against liability for causing bodily injury or death to others or damaging the property of someone other than the driver and/or the renter up to the minimum financial responsibility limits required by the law of the jurisdiction in which the accident occurs. The limit for bodily injury sustained by one person includes any claim for loss of that person’s consortium or services. Where the law extends this protection to a non-Permitted Driver, the same limits apply. Except where required by law to be primary, any protection provided by us shall be secondary to any applicable insurance available to you or any other driver from any other source, whether primary, excess, secondary or contingent in any way. Such protection will be provided by us according to the terms and subject to all of the conditions of a standard automobile liability insurance policy, issued in the jurisdiction in which the accident occurs, including all requirements as to notice and cooperation on your part, which are hereby made a part of this Agreement. You agree that we can provide this protection under a certificate of self-insurance or an insurance policy or both as we choose. In any case, a copy of the policy and/or certificate will be available for your inspection at our main office. You understand and agree that unless required by applicable law we will not provide:
    1. coverage for fines, penalties, punitive or exemplary damages;
    2. coverage for bodily injury to you, or your death, while not a driver, or any member
    of your family or the driver’s family;
    3. defense against any claim after applicable limits or coverage that you furnish have been tendered;
    4. supplementary no fault, non-compulsory uninsured or undersigned motorist coverage, and any other optional or rejectable coverage, and you and we reject all such coverages where and to the extent permitted by law. Where any of these coverages are required or implied by law, the limits shall be the minimum required under the applicable statute.

 

FLORIDA:

Return of Car. Failure to return rental property or equipment upon expiration of the rental period and failure to pay all amounts due (including costs for damage to the property or equipment) are evidence of abandonment or refusal to redeliver the property, punishable in accordance with section 812.155, Florida Statutes.
Liability Protection. The valid and collectible liability insurance and personal injury protection insurance of any authorized rental or leasing driver is primary for the limits of liability and personal injury protection coverage required by §§ 324.021 (7) and 627.736, Florida Statutes.

MICHIGAN:

Under Michigan law, CRBO is liable for an injury caused by the negligent operation of the rented car only up to the maximum amounts of $20,000 because of bodily injury to or death of one (1) person in any one (1) accident and $40,000 because of bodily injury or death of two (2) or more persons in any one accident, and only if the car was being operated by the renter or other authorized driver or by the renter’s spouse, domestic partner, father, mother, brother, sister, son, daughter or other immediate family member.  The renter may be liable to CRBO up to those amounts, and to injured persons for amounts awarded in excess of those amounts.

Note: If your state is not mentioned in the Terms and Conditions, we will notify you as your state becomes available.

Vehicle Protection for Owners

Vehicle protection for CRBO® Owners/Hosts

Car Rental by Owner, Inc. provides liability and physical damage coverage to both renters and owners when vehciles are actively rented on the CRBO platform, subject to several coverage limitations and exclusions. The rental period will be for 24 hours from the time of payment. For example, if vehicle is rented at 11:50PM, then you will have until 11:49PM the following day to have vehicle returned to vacation rental location without incurring additional fees unless specified otherwise.

Share your vehicle with assurance

Car Rental by Owner, Inc. provides liability and physical damage coverage to both renters and owners when vehciles are actively rented on the CRBO platform, subject to several coverage limitations and exclusions.

Set your mind at ease while renting on CRBO and know that you have total protection.
Up to $1,000,000 in liability insurance. Share confidently knowing you are covered in the event of a third-party claim that may happen while sharing your vehicle.
24/7/365 roadside assistance options in the event of vehicle breakdowns or damage.

CRBO’s aim is to protect all parties involved. Therefore, our policy limits are as such:
Car Rental by Owner, Inc. provides liability and physical damage coverage to both renters and owners when vehciles are actively rented on the CRBO platform, subject to several coverage limitations and exclusions.

Commercial Automobile Liability and Physical Damage

Commercial Automobile Liability – $1,000,000 CSL
Uninsured/Underinsured Motorists – FL: Not Covered
Personal Injury Protection (PIP) – FL: $10,000
Commercial Automobile Physical Damage – ACV up to $50,000 (deductible $2,500)
Doesn’t include exterior wear and tear reimbursement
Doesn’t include loss of hosting income during repair

What happens if my vehicle is damaged?

Physical damage reimbursement is not insurance, but a contractual allocation of risk between you and CRBO. If your vehicle is damaged during a trip, simply notify CRBO, providing pre- and post-trip photos within 24 hours of the end of trip. It is important to take photos before and after each trip to document the vehicle’s condition. *****
A CRBO associate will reach out within 72 hours and guide you through the rest of the process. Hosts will be responsible for the deduction amount, then CRBO will reimburse the rest of the repair costs for eligible physical damage.

My credit card has rental car coverage. Will I be covered through credit card insurance policy?

It is CRBO’s experience that your credit card company most likely does not provide coverage for damage to a car rented through CRBO. CRBO is a rideshare company renting peer-to-peer; therefore, credit card companies may not provide coverage for a car booked on CRBO.
CRBO cannot provide advice on the specifics of any coverage that your credit card may or may not offer. Please contact you credit card company for any details on rideshare coverage.

Terms to know

Host – Refers to the owner of the vehicle to which the Guest will rent from while renting from the Host’s vacation rental unit/house/condo
Guest – Refers to the primary guest tied to the trip booking. We also use it to refer to any CRBO authorized additional drivers.
Physical damage – Any damage to the vehicle, including Mechanical Damage and interior Damage.
Associated Costs – These include all costs and fees resulting from damage of any kind to the vehicle during the booked trip. Cost and fees include but are not limited to:
Estimation or appraisal costs
Storage fees
Towing fees
Repair or replacement costs
Registration or transfer taxes
Claims processing costs and all similar or associated costs, minus any residual salvage value that’s collected.
Vehicle – Refers to the vehicle booked during the applicable reservation.

Third-party auto liability insurance

All protection plans include coverage under a third-party automobile liability insurance policy purchased from Car Rental by Owner.

Personal Injury Protection (PIP):
Car Rental by Owner policy provides the minimum amount of PIP coverage allowed by law in those states where PIP coverage is required and cannot be waived.
The scope of PIP coverage varies by state. It typically protects Guests and passengers. Please check your state’s insurance laws.
Similar expenses resulting from injuries incurred during the use of the booked vehicle during the booked trip.

Coverage is provided regardless of who was at fault.

CRBO has either waived coverage entirely or subscribed to the lowest limit allowable by state law. Hosts and Guests are bound by CRBO’s election and agree to be bound by that election under the Terms of Service.

Uninsured or Underinsured Motorist

Car Rental by Owner policy includes the statutory minimum amount of uninsured/underinsured coverage in those states where uninsured/underinsured coverage is required by law and cannot be waived.

Uninsured/Underinsured coverage, where available, protects Guest and passengers from losses resulting from bodily injury caused by:
An uninsured driver
A hit and run driver
A driver whose limits of liability have been exhausted
A driver whose insurer is insolvent while renting booked vehicle during the booked trip
CRBO has either waived this coverage entirely or subscribed to the lowest limit allowable by state law. Hosts and Guests are bound by CRBO’s election and agree to be bound by that election pursuant to the Terms of Service.

Guest primary insurance coverage

The third-party liability insurance coverage provided to Guests under the Car Rental by Owner policy is always primary to any other applicable insurance the Guest may have. For example, if the Guest has their own personal auto policy, it will be secondary and CRBO will be primary.
Varying states may have exceptions to this coverage rule.
Guests should consult their policy or speak to their own insurance agent or insurance company for clarity of what is covered under their policy as it pertains to third-party liability physical damage that may occur during a booked trip. CRBO does not provide any advice or information about the Guest’s own coverage.

FYI: In some states, the host’s policy may continue to provide coverage for Guests and passengers, even during the booked trip. CRBO does not provide information or advice about the existence or scope of any coverage that might be available under the host’s policy during the booked trip.

Who is Financially responsible for physical damage to the vehicle?

Protection plans made available on CRBO also address the primary Guest’s financial liability for any damage to the vehicle that takes place during the booked trip.

Guest responsibility

The primary Guest is responsible to return the vehicle on time and in essentially the same condition it was in when they first received it.

Mechanical or Interior Damage:

Regardless of which protection plan the primary Guests chooses, the primary Guest is financially liable for the full cost of the repairs or replacement, as well as, Associated Costs for interior damage or mechanical damage caused during the booked trip.
Primary Guests can protect themselves against an allegation that damage to the vehicle occurred during the period of the booked trip. To do so, they should document with photos the condition of the vehicle, including any existing damage, prior to the start of the booked trip. They should upload the photos to the Trip Photos at the start of the trip.

Guest coverage

Guests may be insured against Physical Damage to the vehicle that occurs during the period of the booked trip under their own automobile policies. Even if the third-party liability insurance coverage under the Guest’s own car insurance doesn’t apply, the first-party liability coverage for physical damage (as defined in that policy) may. When a primary Guest books a vehicle on CRBO, the primary Guest agrees that if any Physical Damage to vehicle occurs during the booked trip, the primary Guest/Hosts will work with CRBO to make the claim for coverage under any policy of insurance that applies to the loss.

Terms of Service violations

If the Guest or any of their approved secondary drivers violate the Terms of Service, engages in any Prohibited Uses or otherwise intentionally or recklessly, or with malicious disregard, misuse the car, the contractual limitation of liability will and does not apply. That means that the primary Guest will be fully liable for all physical damage, including up to the actual cash value of the car, in addition to all Related Costs.

Prohibited uses

Engaging in any Prohibited Uses with a vehicle booked through CRBO will be grounds for fines, suspension, and/or removal from the platform. It will also lower the primary Guest’s liability coverage to the state minimum limits or invalidate coverage where allowable by applicable state laws. If the Host has encouraged the engagement in a Prohibited Use, their coverage may be similarly reduced.

Prohibited vehicle uses and activities include:

Permitting someone who is not an Approved Driver, Licensed Driver, or Suspended Licensed Driver to drive a vehicle booked on CRBO.
Driving a manual transmission car without being an expert in the use of clutches and manual transmissions. Note: if the drivetrain of a manual transmission car is damaged, the primary guest will be presumed to be at fault and will be held fully liable and for repair of any damaged components of the car, as further details in our Clutch Policy.
Allowing the vehicle to be pushed or towed by anyone other than an authorized law enforcement or service vehicle.

Using a vehicle booked through CRBO:
To push or tow anything.
Other than on paved roads (whether “off-roading”, driving on unimproved roads or parking areas, or otherwise). In any race, test, or competition. With the intention to cause damage, or with malicious, willful, or reckless disregard for safety to carry persons or property “for hire” or to carry persons or property for compensation or a fee, including, but not limited to, taxi services, and/or parcel, food, or grocery delivery services. You may, however, use car for business purposes, such as attending meetings and carrying associated materials.
Unless a trip has been booked. Using vehicles without a reservation or outside your trip time constitutes unauthorized use. During or as part of the commission of a crime or any other illegal activity or purpose.

While the driver is under the influence of:
Alcohol above the legal limit. Any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended. When it has been loaded beyond its rated capacity or with more passengers than the vehicle prohibits or not recommended
Outside the 50 United States. Guests may drive vehicle across state lines into other US states.
Without a valid driver’s license, or if you do not meet our eligibility requirements. It is your responsibility to inform us when your license is expired or suspended.
To transport any flammable, toxic, volatile, poisonous, dangerous, or illegal substances.
To transport a pet without the host’s explicit consent, except in the case of service animals as defined by ADA. Guests who bring service animals on their trip may still be subject to cleaning fees. Making any alterations, additions or improvements to any vehicle.
Smoking in the car. Fueling a vehicle with an improper type of fuel. Leaving a vehicle unattended while it is running or with the keys in the vehicle ONLY CRBO Permitted Drivers can book and drive a car during a CRBO trip. To be a “Permitted Driver” means that the guest has provided and updated all required documentation, continues to meet CRBO eligibility requirements, and that the guest is currently in good standings. Guests may request and be approved to add a secondary Permitted Driver to a trip.

Approved Vehicles by CRBO

Gas, diesel, hybrids, and electric vehicles that seat eight or fewer people.
Cars, light trucks, specialty and classic cars.

Unapproved Vehicles by CRBO

Motorcycles, RV’s, cargo vans, and other ineligible vehicles, trike or three wheeled vehicles, limousines, commercial vehicles, off-road vehicles, vehicles with dealer plates or trader plates, farm equipment (tractors), construction equipment, box trucks or moving trucks, passenger vehicles that seat more than eight people.

Requirements for listing a vehicle on CRBO’s Platform (US Only)
Vehicles must:

Be 2015 and newer
Have fewer than 130,000 miles
Meet CRBO insurance and vehicle inspection requirements (See Vehicle Inspection Report) for cars older than 2020
Have fair market value of up to $50,000 (actual cash value)
Have a clean title (not branded or salvage)
Have never been declared a total loss

Booking a Car

The vacation rental Host may list their car on CRBO, which is connected to the Host’s vacation rental site, and rent to the Guest currently renting the Host’s vacation rental unit. (For example, “You choose your vacation rental house/condo, etc. and the Host has a vehicle on the site for you to rent as needed.”)

You may also book a car by searching our vehicle inventory, choosing a car, and submitting your booking request to the Host prior to day of arrival. The car will be connected to Host’s vacation rental unit for your convenience of rental. *(All vehicles will be connected to a vacation rental site)

*Vehicle will be on site upon check-in and is available for use with Instant Book. On the other hand, viewing the vehicle that you desire to drive while on vacation, you have the option to choose a vehicle, which is connected to the Host’s vacation unit and book the vacation rental unit. The vehicle will be available for rent at your convenience during your scheduled rental period. The Host may have more than one vehicle to rent per vacation rental unit, which is up to the Host’s discretion.

First-time Guest

Upon booking a car you will be signing up for a Car Rental By Owner account on the CRBO app.
While setting up your booking, we will ask you some personal information. You only have to enter this information once, and the process only takes a minute. CRBO users can’t share accounts, therefore, be sure to enter your own information ONLY. If you are younger than 25 years of age, then you will want to read our page on age requirements.

What you’ll need:

Age 18 or older
Driver’s license number and expiration date from a current license.
Home address
Payment method
Photo of yourself for CRBO profile picture
A text-enabled mobile phone for authentication
*You may also scan this information onto your profile account.

Cleaning and disinfection policy

Hosts are required to provide guests with a clean and disinfected car. See our Clean-Car guide for step-by- step instructions on how to properly clean and disinfect a car.
Guests are not expected to clean or disinfect the car upon return. If the car is overly dirty, full of pet hair, or found to have smoked in the car, they may be subject to fees. Review the Clean-Car guide page for what is considered to be dirty beyond normal use.

Clean-Car guide

Cleaning and disinfection refer to the removal of dirt and impurities, including germs from surfaces by using EPA certified and registered disinfectants. The Host may send car to detailer if found to violate CRBO’s guest responsibility policy.

Smoking and pet policies

Guests and their passengers are not permitted to smoke in any vehicle in the CRBO marketplace. Please visit Clean-Car guide for responsibilities, fines and fees.

Documenting the vehicle’s condition

Hosts and Guests should thoroughly document a vehicle’s condition at check-in and check-out by taking multiple exterior and interior photos. This allows us to resolve any cleaning reimbursement disputes, claims of mechanical damage, interior damage or vehicle damage to the exterior.

Guests are encouraged to contact the host by using the chat messaging icon on the app prior to the trip to ask about their cleaning routine and the steps they take to disinfect their vehicle. During check-in process, guest have the right to refuse a vehicle and cancel a booking, if upon inspecting the car, they have concerns that it has not been thoroughly cleaned and disinfected. Guests are only entitled to refunds if they contact customer service to report the issue. We don’t require evidence but strongly encourage guests to document the car’s condition.

For instant in-person check-ins, guests should follow same process and document the condition of the vehicle upon booking the trip.

Guests are not expected to clean and disinfect the car upon return. Nevertheless, if a guest returns the car in a condition requiring moderate or severe cleaning, the host can charge them a cleaning fee. Guests who purchase a Clean-Car Xtra while booking a trip don’t have to clean the car before returning it and can return it with moderate-level cleaning required.

Clean-Car Xtra does not allow the guests to smoke in the vehicles. Smoking is strictly prohibited in all of the cars on CRBO platform.

Pet Xtra can be purchased prior to trip to allow guests to have pets in the vehicles but, in the event, there is more than normal cleaning, and it is determined that the vehicle requires heavy or severe cleaning, the guests could be responsible for the difference in the cleaning charges.

Host rights and responsibilities

Hosts are required to provide guests with a clean and disinfected car following CRBO’s Clean-Car guidelines. However, if the guest provides photo evidence that the car was not cleaned, hosts will not receive earnings provided the guests has booked trip in advance.
Hosts who have a repeated history of complaints of cleanliness may be reviewed and/ or removed from the CRBO platform. Hosts can charge cleaning fees when the vehicle requires more than the minimal or light cleaning from normal use. Hosts may also choose to offer a post-trip cleaning charge. Guests who purchase a Clean-Car Xtra fee can’t be charged for moderate cleaning, but could still be charged additional upgrade fee if the vehicle requires heavy or severe cleaning supported by pre-trip and post-trip photo evidence.

If a guest violates the cleaning portion of this policy, the Host may file a cleaning reimbursement request. If the guest disputes the charge, we will review the case. CRBO relies on photo evidence to determine if a Host is eligible for cleaning reimbursement and if a guest should be charged a cleaning fee.

Clean-Car Guide

Minimal cleaning – Included with normal booking
Light dirt and anything caused by daily driving, such as water spots, salts, bugs, and light dirt. Minimal amounts of trash, small amounts of crumbs, sand, or dirt on the floor mats that can be shaken off or vacuumed out. Small marks that can be cleaned off easily by hand.

Clean-Car Xtra Moderate cleaning – $35

Car exterior is returned significantly muddier than it was received. For instance, car has excessive mud on car, wheels, or windows. Floor mats, carpet, or upholstery are returned dirtier than normal use or wear and tear. For instance, carpet, mats, or seats need to be cleaned of caked-up food, excessive food in the seats or on the floor. Large amounts of food, dirt, mud or garbage that can’t be shaken out and must be heavily cleaned.
Light stains or residue on hard surfaces. For instance, liquid spills and/or sticky substances.
Mud, sticky and tacky substances, and more than normal use dirty buildup.

Clean-Car Xtra Heavy cleaning – $75

Major stains or residue on seat fabric, leather or hard to clean surfaces.

Clean-Car Xtra Extreme cleaning – $125

Vehicle has extreme abuse noted and would result in a full detailed cleaning by a professional.

Smoking – $35 – $135

$50 for smoke scent removal ONLY, up to $135 for physical remains of smoking (i.e., ash, cigarette butts, tobacco paper or leaves). [If there is damage to your car, for instance, burn marks, Host should file a claim for damage with insurance company. Damage to vehicle is not covered under CRBO damage policy.]

All-out – $225

A guest who returns a car with multiple cleanliness issues may have to pay up to $225.

Vehicle Maintenance and Safety Requirements

At CRBO, we ensure that our guests are receiving the best possible vehicle for their trip. We know there is a level of uncertainty, and rather daunting and frustrating experience. So, we’ve put together a CRBO car inspection checklist (See: Vehicle Inspection Report) to assist in making the process a quick and unproblematic trip while on vacation.

Host: Listing your vehicle on CRBO must undergo and pass an annual (once a year) inspection. Using the Vehicle Inspection Report will help ensure that your vehicle meets CRBO standards to remain on the platform.

Exterior + Tires

Windshield free of cracks
Trunk and driver-side door lock and unlock with key
Hazard lights work properly
Directional signals and headlights, including high beams, work properly
Paint job that hasn’t been compromised or done badly
Seams where the trunk and hood close are aligned
Doors and fenders are properly aligned
Free of body scratches and dents
Headlights and directional lights are intact and fully functional
All tires are from the same brand
Tires are free of any cuts, bubbles, and/or cracks
Spare tire, jack, and lug wrench are included and functional
Spare tire inflated

Engine + Suspension

Free of fluid or oil leaks
Battery-free of corrosions
Oil stick free of dark, black oil
Engine is free of odors while running
Exhaust pipe emission is clear (states may vary)
Vehicles rest leveled
No creaking noises when bouncing inside the car
All corners respond the same when bouncing

Transmission

Automatic Transmission:
Fluid looks clean, not dirty or gritty
Transmission neither slips nor delays when driving
Manual Transmission:
Each gear shifts smoothly
No grinding noises when in reverse

Brakes + Steering

Vehicle steers straight and does not pull to one side when applying brakes
Parking brake engages and disengages freely
Brake pedal and/or steering wheel does not shake when brakes are applied
Wheels do not lock when applying anti-lock brakes
The vehicle does not drift to one side or the other
The vehicle is stable – no shaking or vibrations
No resistance in the steering wheel when turning
No clicking or clunking when turning

Interior

Seats are unworn and free of cracks
All doors open and close freely
Trunk opens and closes freely
All gauges work
No dashboard warning lights
Infotainment system works
A/C works
Heater works
Windshield wipers and fluid all work
All seats adjust properly and have functional seatbelts
Power windows operate properly
Sunroof works fine
Car alarm works – key fob or attempting to get into the vehicle while it’s locked

Misc.

Car manual located in the glove box (When applicable)
Instructions included for any accessory
Service and repair records are available
Owner has title

National Privacy Policy

This policy was last updated on September 1, 2022.
At Car Rental by Owner, Inc., SmartCar®, and any subsidiaries Subscribe with Car Rental by Owner, Inc., (collectively “we”, “our” or “us”), we respect your privacy.  We have implemented this privacy policy (“Privacy Policy”) and cookie policy (Cookie Policy”) to explain our data collection, use, disclosure, and transfer practices, as well as individual access rights you may have when you use our sites and services.  You can learn more in the sections below.
Discrimination of any kind – race, color, ethnicity, religion, age, national origin, ancestry, sexual orientation, gender, military service, disability, gender identity, or marital/parental status will not be tolerated at Car Rental by Owner

Who We Are

Car Rental by Owner, Inc. is an online car sharing platform that connects vacation rental home owners, and their vehicles with travelers and locals seeking to book vehicles conveniently, as needed, and without hassle and lengthy rental agreements. Guests and Host can access Car Rental by Owner via website www.crbogo.com and as an application for mobile devices.

Information We Collect from You
For All Transactions
We collect CONTACT INFORMATION, including:
Name
Address
Phone numbers
Email addresses

When Renting

When renting a vehicle, including being added as an authorized additional driver, Subscribing with Car Rental by Owner, we may collect:

Driver Qualifications and Identify Verification, including:

Driver’s license information, including date of birth and photographs you submit of you and your driver’s license.
Insurance information
Passport
Proof of residence
Personal references

Transaction Information, including:

Vehicle rental information
Rental and return locations
Dates of the rental
Type of rental and your vehicle preference
Ancillary products purchased
Photographs you submit of receipts through the camera feature available on some of our mobile applications and websites
Billing information
Charges
Payments
Credit Card information

Claims Information

Information related to details of accidents involving our vehicles, including that of any third parties such as involved individuals, witnesses, and police reports

Health Information, including:

Information about relevant health conditions you have that assist us in providing you with adaptive driving devices; or related to claims involving injuries

Optional Information, including:

Emergency contact information
Any preferences or special requirements you may have

When contacting CRBO for Accident Management Assistant Service
In addition to the contact information, driving qualification, transactional and health information listed above, when you contact us for accident management assistance purposes (which we may administer on behalf of the entity that refers your details to us, be it your insurer, manufacturer, employer, dealership, fleet management provider or breakdown provider), we will also collect:

Claims information, including:

Information related to details of accidents, including that of any third parties such as involved individuals, witnesses and police reports
Insurance details
Information about the incident to determine who is at fault
Vehicle details
Credit repair details
details regarding your vehicle repair needs and your onward mobility needs

When using our Websites and Mobile Applications
We collect:    Browser Information, including:
Web logs
Geo-location

Device Information, including:
Unique device identifiers
IP address
Operating system
Precise geo-location information
With your consent, we will access location-based information, such as precise geo-location, zip code, postal code, city, metropolitan area or geographic region from your mobile device. We will use this information to provide you with notifications related to our locations, return information, local offers or other information that we think will be helpful in providing you with better services. We are only able to identify you using the location-based information if you allow our mobile applications to access your device’s location services. The location-based information is retained for seven years. This data is hosted by our analytics providers.
With your consent, our application will utilize your device’s camera.
If you have allowed us to utilize your location information or your device’s camera in the past, and wish to revoke the permissions, please change the settings on your device.

Cookies and Other Tracking Technologies

We (and our service providers) use cookies and web beacons on our websites to collect information to remember your preferences, improve the user experience and tailor the advertisements you see to those that are most relevant to you.
For more information on the collection of online information and how to opt-out, please see our Cookie Policy.

When Participating in Surveys or Promotions
We collect:
Marketing preferences
Feedback on services provided

Information We Collect from Third-Parties

Third parties provide us with additional information about you or your household, including:
Referral sources, such as third-party online booking sites (who provide us general contact information and a booking confirmation number to facilitate the rental), your employer (general contact information), credit unions, and your insurance provider (general contact and policy information);
Where applicable, our Refer-A-Friend, or similar programs;
Hotel, airline and membership clubs who provide us your general contact information and booking information;
Third parties who, for fraud prevention purposes, provide us with identity-related verification and document authentication;
Credit and financing partners, including credit reporting agencies, who facilitate the completion of credit applications when financing a vehicle purchase;
Franchisees who provide us information regarding your rental transactions;
Service providers, such as customer support (customer service-related information and enquiries made by you), security services (footage of you from our CCTV system), and customer survey providers (your response to our customer service surveys);
Marketing providers who provide information to assist us to better communicate our products and services, including email acquisition services, data hygiene services, data brokers, and market research partners and platforms.
Social media content you have made available to the public.

Vehicle Data

Our vehicles may be equipped with technology that collects and transmits data from your rental vehicle. This may include information collected from event data recorders, global positioning devices, OnStar® systems, or any other similar technology. When installed and where permissible, this technology will enable us to collect and use information such as:
precise location information;
collision information; and vehicle operation information, such as operational condition, mileage, tire pressure and fuel status, and other diagnostic and performance information.
Once collected, this information may be combined with information you have provided us and used to generate safety, performance, and other similar information so that we can deliver better services. Our use of the information may also include storage of this information after the expiration of your rental agreement.  Renting a vehicle does not prohibit us from obtaining and using data collected from the vehicle. Your use of the Vehicle Data Systems made available to you is subject to the terms and conditions and privacy policy posted by the applicable Vehicle Data Systems provider and/or vehicle manufacturer (in the case of OnStar®, information is available at www.onstar.com), which may include system and service limitations, warranty exclusions, limitations of liability, wireless service provider terms, privacy practices, descriptions of use and sharing of information and user responsibilities. See a list of manufacturers from which we purchase vehicles on the Vehicle Manufacturers page.
Our use of information collected from the rental vehicle may include sharing information with third parties as described in this policy.
If you are a member of our SmartCar® business, we also collect data from the vehicle such as when you started and ended your trips, including if your trip has not ended on time, as well as vehicle entry successes and failures.
If you pair your mobile device with the rental vehicle’s satellite navigation or infotainment systems, your personal information may be transferred to and stored on these systems. We cannot guarantee the privacy or confidentiality of such information and it is your responsibility to wipe your personal information from these systems before returning the vehicle.  Otherwise, the next users of the vehicle will be able to access this information.
If you download a mobile application made available by the vehicle manufacturer and you register the rental vehicle in that app, your use of the app may result in the sharing of personal data, vehicle information, location information and driving characteristics with the vehicle manufacturer. Your use of these apps is strictly governed by the vehicle manufacturer’s terms and conditions and privacy policy.  Prior to returning the rental vehicle, it is your responsibility to either remove the app or delete the rental vehicle from the app. Vehicle Data will be shared with emergency service providers, others who assist in responding to an accident, telematics service operators or those with whom we have a legal or contractual obligation to provide such data.

Children’s Privacy

Our websites and online marketing are not directed to, and Car Rental by Owner does not knowingly collect personal information from, children under the age of 18 or your country’s age of minority. If you nevertheless believe that your child has provided us with their personal information and you need to let us know to delete it, please contact us using the link at the top of this page.

How We Use Information About You

We use the information we collect from you or about you to provide you with our services and for the following purposes:

Where it is necessary for the performance of a contract which governs the service, we provide to you, including

To assist the transactions that you (or someone on your behalf) request, such as reserving, renting, purchasing, leasing motor vehicles, or providing accident management services;
Unless where consent may be required by applicable law, to communicate important information regarding your reservation, rental, lease or purchase of a vehicle.  These communications are transactional in nature and will be sent to you via email, text or calls.
To provide customer service related to your interactions with us or to respond to your enquiry.

Where necessary for us to comply with a legal obligation, including

To use and share information about your vehicle’s location with emergency services in the event that you are involved in a road accident;
To use and share information with government and regulatory authorities when required by law or in response to legal process, obligation, or request, including checking appropriate sanction lists.

Where it is necessary for our legitimate interest, as listed below, and where our interests are not overridden by your data protection rights, including

To communicate important information about your rental and provide you great service. These communications, which are transactional in nature, will be sent to you via email, text or calls;
To assist us in providing better products and services: for example, to evaluate the performance of our staff, to assess the quality of products and services received and to help us improve our websites, facilities and services.  Unless where consent may be required by applicable law, your feedback may be requested via email, text or call.
To compile statistics and analysis about our customers’ use of our websites, products and services. These statistics are used only to enable us to provide better customer service, products, features and functionality to you and other customers in the future;
Where permissible, to develop a profile of you and your interactions with us so that we can provide tailored offers, opportunities and services that may be of interest to you;
To protect our legal rights and manage the security of our networks and property, including to protect our websites from spam and abuse. For example, we will use CCTV to ensure the security of our premises;
For loss prevention, we maintain a record of individuals whose past interactions with us indicate they may present a non-payment or safety risk;
To receive, use and share your information with third parties to prevent fraud and protect our business interests and rights, privacy, safety and property, or that of individuals and the public. We will do this to respond to law enforcement request, collect unpaid bills, to avoid liability for penalties you incur (e.g., traffic citations) and for claims processing purposes;
For fraud prevention purposes, to verify identity and authenticate identity-related documentation as well as additional points of contact for rental related communications through personal references.
To use and share your information with third parties to permit us to pursue available remedies or limit damage that we may sustain and to enforce the terms of any rental agreement or our websites’ terms and conditions;
To enable us to use vehicle data systems for purposes listed in the Vehicle Data section above;
Unless where consent may be required by applicable law, to send you certain promotional or targeted marketing communications, opportunities and services that may be of interest to you. These will include invitations to join our loyalty programs, upgrade announcements, communications regarding an incomplete online membership form or reservation, and offers related to other services and products we offer. Some of these offers will be received in advertising on non-Car Rental by Owner sites, including on social media;
To de-identify or aggregate personal information collected about you and use it for any lawful purpose; and

Where you have given consent, as required by your state’s applicable law, including

To assist us in providing you with the most appropriate vehicles, such as those with adaptive driving devices. In some cases, this will require us to infer or explicitly collect information about your health or physical condition;
To send one-time use security tokens via text
Where applicable, to ask for you feedback by email, text or call, to assist us in providing better products and services: for example, to evaluate the performance of our staff, to assess the quality of products and services received and to help us improve our websites, facilities and services.
Where applicable to ask if you want to receive by email or text promotional or targeted marketing communications, opportunities and services that may be of interest to you. These will include invitations to join our loyalty programs, upgrade announcements, offers and discounts, online communications regarding an incomplete online membership form or reservation and offers related to other services and products we offer. Some of these offers will be received in advertising on non-Car Rental by Owner sites, including on social media;
You can choose to withdraw your consent at any time; however, such withdrawal does not affect the lawfulness of processing before your withdrawal.

Retention of Your Personal Information

We retain your personal information for as long as we need to fulfill our business purposes, as set out below:

Rental transactions

We may keep the data associated to your rental agreement for up to three years from the date of the rental, subject to other local legal requirements. We keep records of payments you have made for two years from the date of the transaction (depending on the location of the rental).

Claims

We keep the data associated to claims involving our renters or other individuals for the life of the claim and up to ten years from conclusion of our obligation, subject to other legal requirements

Customer service-related queries

We keep general queries for three years, unless you make a complaint, in which case, we keep complaint data for seven years.

Marketing and analytical purposes

We keep data linked to cookies and other online identifiers up to three years. We keep other marketing information, such as email subscription and loyalty enrollment data for up to seven years after your last interaction with us.

Disputes & law enforcement

If we are involved in litigation or a governmental or regulatory investigation, then we keep data throughout the period of litigation or investigation and for five years after that. If a settlement means that we must keep data for longer, then we keep data for the period required to administer the settlement. If we provide data to law enforcement agencies, then we keep a record of this for one year beyond the end of the investigation.

Who We Share Information With

As a global provider of transportation solutions, we share your information as follows to provide a seamless transactional experience.

Subsidiaries

We share your contact, driver qualification, transactional, loyalty and affiliation, health, optional information, claims information, car sales financial and personal information, and car sale transactional information with our subsidiaries for providing the transactions you have requested and (with your consent and where applicable) for marketing purposes. See the Subsidiaries page for a list.  The list is subject to change from time to time and you should periodically review it for changes. Our subsidiaries’ employees in our IT, marketing, operations and customer service divisions will use your information, as described in this Privacy Policy, including, if required by applicable law, to send you information about products and services or respond to your inquiry.
The nature of the business and operations require us to share your contact information, and where applicable driver qualification, transactional, loyalty and affiliation, and (if applicable) health information with our subsidiaries (“Subsidiaries”).  See the Subsidiaries page for a list. The list subject to change from time to time and you should periodically review it for changes.  For these transactions, the Subsidiaries is an independent data controller or equivalent under applicable law and will maintain its own privacy policy in respect of the rental data that you provide to the Subsidiaries. You are encouraged to check the privacy policy of the Subsidiaries that is applicable to your transaction.
To identify who is the data controller or equivalent under applicable law in respect of your personal information, see the Key Facts information provided in your rental reservation, the rental terms and conditions or visit the Contact Us page.

Fulfillment Providers
Rental Transactions

We may use a fulfillment provider to carry out your rental car transaction. For example, if you make a reservation for a car and driver in countries that require a driver, we will send your Contact and Transactional Information to the fulfillment provider in those countries. Where car and driver services are made available for you to reserve, these services are fulfilled by the company disclosed at the time of reservation.  While made available through our branded websites, these companies are independent operators.

Our Service Providers and Business Partners
We will share your:
Contact, driver qualification, transactional, claims information, and personal information

Payment, administrative and technical support providers
Our insurance replacement, corporate rental or other customers or partners to facilitate the vehicle repair, rental transaction, and rewards programs with Car Rental by Owner group members
Vehicle recovery agents
Debt collection providers
Credit Reporting Agencies
Identity and address verification providers
Claims processors
Vehicle manufacturers and their vehicle repair providers and/or roadside assistance providers
Fleet providers
Other providers for vehicle repair and damage assessment purposes

Health Information

Claims processors
Adaptive device providers

Contact and transactional information
Toll and citation processors

Contact, Transactional, Loyalty and Affiliation Information:

For insurance replacement, corporate rental or other customers or partners to facilitate the rental transaction and rewards programs with Car Rental by Owner group members;
Companies who conduct customer research or satisfaction surveys on our behalf;
Communication providers which send email, text and other marketing and service-related communications to you on our behalf;
Customer support providers, such as the provider of our live chat feature, in order to provide you customer service;

Web and Mobile Information

Analytics and technology providers for location-based services and to analyze, enhance and manage our data in order to provide, maintain, and improve our services;
Web and mobile application session replay partners allow us to replay user sessions to improve browsing experience and troubleshoot errors; and

Anonymized and De-identified information

Our advertising and marketing partners and third-party media properties, including social media sites, with whom we share aggregated or de-identified information about our customers, to allow them to send targeted advertising messages on our behalf (subject to confidentiality agreements as appropriate).

Government Authorities

Your personal information may also be shared with government authorities as outlined above.

Sales, Merger or Change in Control

Your information may also be transferred to another company in the event of a transfer, change of ownership, reorganization or assignment of all or part of Car Rental by Owner’s businesses or assets. This will occur if the parties have entered into an agreement under which the collection, use and disclosure of the information is limited to those purposes of the business transaction, including a determination whether or not to proceed with the business transaction. You will be notified via email or prominent notice on our websites for thirty (30) days of any such change in ownership or control of your personal information or as otherwise may be required or permitted by law.

Testimonies

We may post customer testimonials on our websites which may contain your contact information. We use a third-party provider to manage this process. This provider is responsible for obtaining your consent as necessary, removing content upon your request and answering any questions you may have.

Social Media Widgets

Our websites may include social media features, such as the Facebook button. These features may collect your IP address, pages you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
If you use one of these social media sites and do not want them to collect data through our website and link it to your member data, you must log out of your user account before visiting our website and delete the relevant cookies. You can also block social plug-ins with browser add-ons. See the social media site for their plug-in instructions or see our Cookie Policy for more information.

Selling Your Information

Car Rental by Owner does not sell your personal information to third-parties.  While we do not sell your data, under Nevada law residents still may submit a request to not have their data sold.  If you are a Nevada resident you can exercise this right by accessing our Contact Us page.
While we do not sell your data, as is common with companies with an online presence, some of our advertising uses information collected by businesses from our digital properties, including IP addresses, digital identifiers, information about your web browsing, and how you interact with our properties and ads, in order to provide you with relevant ads across the Internet and for other analytics purposes. These companies may sell that information to other businesses for advertising and other purposes.
Under the California Consumer Protection Act, California residents have the right to opt out from sales of their personal information.  California residents can exercise that right by visiting www.privacyrights.info to opt out from sales of this type of personal information by businesses that participate in the opt out tool.

Car Rental by Owner Based in the United States

Car Rental by Owner maintains its global information systems in the United States.  If you provide us or if we collect personal information about you outside the United States, we will transfer and maintain your personal information in the United States.
When we transfer your personal information and process it in the United States, we do so in accordance with United States-approved standard contractual clauses and maintain our certification status with the U.S. Privacy Shield Framework (described below).

Third Party Service Providers

We utilize third party service providers, such as call center support, claims processors and IT providers. When may transfer your personal information to our third-party service providers who are located outside the United States?
Visit the Contact Us page for the data controller applicable to your transaction.

U.S. Privacy Shield

Car Rental by Owner, Inc. participates in and has certified its compliance with the U.S. Privacy Shield Framework.
To learn more about the Privacy Protection Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list. With respect to information received or transferred pursuant to these Frameworks, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Car Rental by Owner, Inc. is responsible for the processing of personal data it receives, under each Privacy Protection Framework, and subsequently transfers to a third party acting as an agent on its behalf.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Your Rights

California
Under the California Consumer Protection Act (CCPA), California residents have certain rights with respect to personal information about them we have collected.  If you are a California resident, you may exercise the following rights regarding your personal information, subject to certain exceptions and limitations:
Right to access the personal information we have collected about you and learn how we collect this information, our purpose in collecting it, and the types of parties we may have disclosed it to;
Right to delete the personal information we have collected from you; and
Right to opt-out of our sale(s) of your personal information, if applicable.
The right not to receive discriminatory treatment for the exercise of [the relevant] privacy rights conferred by the CCPA
We may require additional information from you to verify your identity and residence before we can process your request.  For California residents wishing to exercise their rights under the CCPA you must provide your driver’s license or official state identification document in order to provide proof of residence.  Please be sure to redact your photograph and all identifying information, other than your name, address and driver’s license number.  We also reserve the right to restrict access to your information or to limit your rights (e.g., if such disclosure is prohibited by law or if the rights of another individual might be violated).  In some instances, this may mean that we are able to retain your personal information even if you withdraw your consent.
California residents may designate an authorized agent to make a CCPA request on your behalf by completing and signing the form available on our Contact Us page.

Marketing Preferences

You will be able to opt out of direct marketing communications from Car Rental by Owner and our subsidiaries, affiliates and Franchisees by following the instructions in each communication you receive.  You may also contact us directly using the link at the top of this page.
You can opt out of display ads you see on non- Car Rental by Owner sites by clicking on the ad choices icon in the ad or through the privacy settings on the site.

Changes To These Policies

As necessary, we will update our Privacy Policy and Cookie Policy to reflect changes in our privacy practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site or as otherwise may be required or permitted by law, prior to the change becoming effective. We encourage you to periodically review this site for the latest information on our privacy practices.

Contact Us

For additional questions or inquiries related to liability coverage provided by Car Rental by Owner, Inc. please email us at support@crbogo.com The rental period will be for 24 hours from the time of payment. For example, if vehicle is rented at 11:50PM, then you will have until 11:49PM the following day to have vehicle returned to vacation rental location without incurring additional fees unless specified otherwise.

For questions or inquiries related to privacy and data protection, please visit our Contact Us page.

User Terms & Policies

Privacy Policy

Mobile and Web Application Privacy Policy

Privacy Policy of Car Rental by Owner
Car Rental by Owner operates the Crbo_go.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the CRBO website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template Generator.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Crbogo.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers
We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.