Yes, Car Rental by Owner, Inc. provides liability and physical damage coverage to both renters and owners when vehciles are actively rented on the CRBO platform, subject to several coverage limitations and exclusions. Coverage applies for the duration of each reservation, from start to finish, and includes liability, collision and comprehensive (e.g. fire, auto theft, vandalism) coverage.

However, because the vehicle protection plan offered on CRBO only apply to trips booked on CRBO, you are still required by law to register and insure your vehicle when it is not being shared on CRBO.

Time-Lapse Activation ensures Renters have ample amount of time to access vehicle pre-trip, as well as, post-trip timed locking engagement. The Renter has a 20 minute post-trip grace period before the “Time-Lapse Activation” signal is sent to lock the car for safety.

Contactless check-in is a touchless and self-service process that improves the guest experience by providing a more personalized and efficient check-in experience. By integrating contactless check-in with the CRBO platform, renters can streamline the entire check-in process and reduce the need for Host or customer service support.

The CRBO platform allows the Hosts to link their rental car to the property for ease and convenience. We have made it simple and user friendly when looking for vacation rentals. There are several ways to find vehicles listed by the Hosts of the vacation rental property.  Simply, enter the address, city, state or zip code of the property on the CRBO search bar and populate the number of optional vehicles and properties to choose from.

If you like the car, click vehicle and then click the property link connected to the car.

Or

If you are searching for vacation rental properties in a particular demographic, click on the property for a CRBO link rental car for your convenience during your stay.

There is no need to reserve your dates of travel as the vehicle is always connected to the vacation rental property. CRBO’s Instant Booking technology allows you to rent the vehicle 24/7/365 without disturbing the vacation rental Host.

No, Car Rental by Owner, Inc. provides liability and physical damage coverage to both renters and owners when vehciles are actively rented on the CRBO platform, subject to several coverage limitations and exclusions. Coverage applies for the duration of each reservation, from start to finish, and includes liability, collision and comprehensive (e.g. fire, auto theft, vandalism) coverage.

However, because the vehicle protection plan offered on CRBO only apply to trips booked on CRBO, you are still required by law to register and insure your vehicle when it is not being shared on CRBO.

Although, vehicle accidents are very rare, your guest should report it immediately. If you notice damage at the end of the trip, please report it immediately to CRBO customer service.

Physical damage reimbursement is not insurance, but a contractual allocation of risk between you and CRBO. If your vehicle is damaged during a trip, simply notify CRBO, providing pre- and post-trip photos within 24 hours of the end of trip. It is important to take photos before and after each trip to document the vehicle’s condition.

A CRBO associate will reach out within 72 hours and guide you through the rest of the process. Hosts will be responsible for the deductible amount, then CRBO’s commercial insurance partners will reimburse the rest of the repair costs for eligible physical damage.

Car Rental by Owner, Inc. provides liability and physical damage coverage to both renters and owners when vehciles are actively rented on the CRBO platform, subject to several coverage limitations and exclusions.

Gas, diesel, hybrids, and electric vehicles that seat eight or fewer people.

Cars, light trucks, specialty and classic cars.

Vehicles must:

• • Be 2015 and newer
  • Have fewer than 130,000 miles
  • Meet CRBO insurance and vehicle inspection requirements
  • Have fair market value of up to $50,000 (actual cash value)
  • Have a clean title (not branded or salvage)
  • Have never been declared a total loss

The remaining percentage helps CRBO run the platform, administration fees, marketing and advertisement, and ensures that financial responsibility of possible damage to your vehicle is minimal.

VR hosts sets their own daily price and any discounts. It is imperative to think competitively when setting your rental price. CRBO will encourage competitive pricing, but in the end the VR host has final decision. If you charge guests for driving additional distances, for additional usage, or for a late return, you will receive 100% percent of those costs and fees based on CRBO policy, minus the administration fee.

CRBO set up payout accounts through Stripe®. We will direct you to set up your payout account on the app or the website during your onboarding process while setting up your profile. It only takes a few minutes to set up your payout account through Stripe®. CRBO typically takes 5-7 business days before you can list your vehicle on CRBO for use. A CRBO Welcome Kit will be shipped immediately.

CRBO or Stripe® will notify you if more information is needed to complete the process. Stripe® stores all personal information encrypted and securely.

CRBO issues payouts twice monthly according to the Stripe®  payment schedule.  In the event, your car is rented during any of the pay periods, and not yet finalized, payouts will be issued on the following pay period. Although, depending on your bank and setup, it may take 3-5 business days for direct deposits to credit cards and bank accounts to post.

No, CRBO has partnered up with a major commercial insurance company to cover the financial responsibility of damage to your vehicle. CRBO’s commercial insurance is primary on all rentals. Coverage applies for the duration of each reservation, from start to finish, and includes liability, collision and comprehensive (e.g., fire, auto theft, vandalism) coverage.

Yes, because the vehicle protection plan offered on CRBO only apply to trips booked on CRBO, you are still required by law to register and insure your vehicle when it is not being shared on CRBO.

At CRBO, we ensure that our guests are receiving the best possible vehicle for their trip. We know there is a level of uncertainty, and rather daunting and frustrating experience. So, we’ve put together a CRBO car inspection checklist to assist in making the process a quick and unproblematic trip to maintain your listing on CRBO. An inspection of your car’s most critical safety and standard items, includes braking system, steering panel, tires, lights, engine and transmission. In order to help maintain your vehicle’s high standards, we suggest reading and printing the Vehicle Inspection Report. Misrepresentation of your vehicle or falsification of documents will be cause for any vehicle to be removed from CRBO platform.

Misrepresentation is when the host submits any misleading or false information to try to get coverage for vehicle damage, smoking or cleaning claims, reimbursement for incidental requests within the Terms and Agreement or falsifying damage or liability to insurance company for coverage and repairs.

For example (but not limited to): Submitting damage claims for pre-existing damage; listing features or functionalities that are not available on the vehicle; listing your vehicle with the wrong year, make, model or mileage; altering any damage to cause the damage to be beyond normal wear and tear in order to report claim; submitting fraudulent, inaccurate, fake, or photoshopped documentation, estimates, receipts, or invoices for reimbursement or incidental requests; expired registration or improper documentation.

Host: Listing your vehicle on CRBO must undergo and pass an annual (once a year) inspection. Using the Vehicle Inspection Report will help ensure that your vehicle meets CRBO standards to remain on the platform.

Exterior + Tires:
Windshield free of cracks

• • Trunk and driver-side door lock and unlock with key
  • Hazard lights work properly
  • Directional signals and headlights, including high beams, work properly
  • Paint job that hasn’t been compromised or done badly
  • Seams where the trunk and hood close are aligned
  • Doors and fenders are properly aligned
  • Free of body scratches and dents
  • Headlights and directional lights are intact and fully functional
  • All tires are from the same brand
  • Tires are free of any cuts, bubbles, and/or cracks
  • Spare tire, jack, and lug wrench are included and functional
  • Spare tire inflated

Engine + Suspension:

• • Free of fluid or oil leaks
  • Battery-free of corrosions
  • Oil stick free of dark, black oil
  • Engine is free of odors while running
  • Exhaust pipe emission is clear (states may vary)
  • Vehicles rest leveled
  • No creaking noises when bouncing inside the car
  • All corners respond the same when bouncing

Transmission:

• • Automatic Transmission:
  • Fluid looks clean, not dirty or gritty
  • Transmission neither slips nor delays when driving
  • Manual Transmission:
  • Each gear shifts smoothly
  • No grinding noises when in reverse

Brakes + Steering:

• • Vehicle steers straight and does not pull to one side when applying brakes
  • Parking brake engages and disengages freely
  • Brake pedal and/or steering wheel does not shake when brakes are applied
  • Wheels do not lock when applying anti-lock brakes
  • The vehicle does not drift to one side or the other
  • The vehicle is stable – no shaking or vibrations
  • No resistance in the steering wheel when turning
  • No clicking or clunking when turning

Interior:

• • Seats are unworn and free of cracks
  • All doors open and close freely
  • Trunk opens and closes freely
  • All gauges work
  • No dashboard warning lights
  • Infotainment system works
  • A/C works
  • Heater works
  • Windshield wipers and fluid all work
  • All seats adjust properly and have functional seatbelts
  • Power windows operate properly
  • Sunroof works fine
  • Car alarm works – key fob or attempting to get into the vehicle while it’s locked

Misc.:

• • Car manual located in the glove box (When applicable)
  • Instructions included for any accessory
  • Service and repair records are available
  • Owner has title

Download the vehicle inspection report.

Exterior + Tires

• Windshield free of cracks
• Trunk and driver-side door lock and unlock with key
• Hazard lights work properly
• Directional signals and headlights, including high beams, work properly
• Paint job that hasn’t been compromised or done badly
• Seams where the trunk and hood close are aligned
• Doors and fenders are properly aligned
• Free of body scratches and dents
• Headlights and directional lights are intact and fully functional
• All tires are from the same brand
• Tires are free of any cuts, bubbles, and/or cracks
• Spare tire, jack, and lug wrench are included and functional
• Spare tire inflated

Engine + Suspension

• Free of fluid or oil leaks
• Battery-free of corrosions
• Oil stick free of dark, black oil
• Engine is free of odors while running
• Exhaust pipe emission is clear (states may vary)
• Vehicles rest leveled
• No creaking noises when bouncing inside the car
• All corners respond the same when bouncing

Transmission

Automatic Transmission:

• Fluid looks clean, not dirty or gritty
• Transmission neither slips nor delays when driving

Manual Transmission:

• Each gear shifts smoothly
• No grinding noises when in reverse

Brakes + Steering

• Vehicle steers straight and does not pull to one side when applying brakes
• Parking brake engages and disengages freely
• Brake pedal and/or steering wheel does not shake when brakes are applied
• Wheels do not lock when applying anti-lock brakes
• The vehicle does not drift to one side or the other
• The vehicle is stable – no shaking or vibrations
• No resistance in the steering wheel when turning
• No clicking or clunking when turning

Interior

• Seats are unworn and free of cracks
• All doors open and close freely
• Trunk opens and closes freely
• All gauges work
• No dashboard warning lights
• Infotainment system works
• A/C works
• Heater works
• Windshield wipers and fluid all work
• All seats adjust properly and have functional seatbelts
• Power windows operate properly
• Sunroof works fine
• Car alarm works – key fob or attempting to get into the vehicle while it’s locked

Download the vehicle inspection report.

Yes, all hosts in U.S. must get an annual vehicle safety inspection from a qualified mechanic. The Hosts’ initial date begins during the onboarding process. Your annual inspection will expire one (1) year later. Unless the vehicle falls within the 36 month from date of signup on CRBO.

CRBO will send a renewal update 60 days prior to due date via text message, email, or listed on your CRBO Host platform page. In the event, you miss your inspection due date, you will be placed on hold. Any current trips booked on CRBO are encouraged to complete rental use. Once you submit a current up-to-date inspection, your vehicle will be released for use and eligible bookings. Any vehicle within the thirty-six (36) months on the platform and less than 130,000 odometer miles does not need to have an annual inspection. CRBO strives to make sure all vehicles on platform are safe for use.

Download the vehicle inspection report.

Simply, scan or submit a photo copy of the vehicle inspection report to support@crbogo.com and the customer service department will update your account.

Hosts are able to make the necessary repairs themselves. After completing a self-repair, you must submit a photo of the new part and photo or video of repair functioning after the date the issue was discovered by CRBO or Guest/Renter to support@crbogo.com.

Yes, Car Rental by Owner, Inc. provides liability and physical damage coverage to both renters and owners when vehciles are actively rented on the CRBO platform, subject to several coverage limitations and exclusions. Coverage applies for the duration of each reservation, from start to finish, and includes liability, collision and comprehensive (e.g. fire, auto theft, vandalism) coverage.

However, because the vehicle protection plan offered on CRBO only apply to trips booked on CRBO, you are still required by law to register and insure your vehicle when it is not being shared on CRBO.

Time-Lapse Activation ensures Renters have ample amount of time to access vehicle pre-trip, as well as, post-trip timed locking engagement. The Renter has a 20 minute post-trip grace period before the “Time-Lapse Activation” signal is sent to lock the car for safety.

Contactless check-in is a touchless and self-service process that improves the guest experience by providing a more personalized and efficient check-in experience. By integrating contactless check-in with the CRBO platform, renters can streamline the entire check-in process and reduce the need for Host or customer service support.

The CRBO platform allows the Hosts to link their rental car to the property for ease and convenience. We have made it simple and user friendly when looking for vacation rentals. There are several ways to find vehicles listed by the Hosts of the vacation rental property.  Simply, enter the address, city, state or zip code of the property on the CRBO search bar and populate the number of optional vehicles and properties to choose from.

If you like the car, click vehicle and then click the property link connected to the car.

Or

If you are searching for vacation rental properties in a particular demographic, click on the property for a CRBO link rental car for your convenience during your stay.

There is no need to reserve your dates of travel as the vehicle is always connected to the vacation rental property. CRBO’s Instant Booking technology allows you to rent the vehicle 24/7/365 without disturbing the vacation rental Host.

It is CRBO’s experience that your credit card company most likely does not provide coverage for damage to a car rented through CRBO. CRBO is a rideshare company renting peer-to-peer; therefore, credit card companies may not provide coverage for a car booked on CRBO.

CRBO cannot provide advice on the specifics of any coverage that your credit card may or may not offer. Please contact you credit card company for any details on rideshare coverage.

CRBO vehicles are always connected to the rental unit where you are staying and can be used at your convenience 24/7/365. No need to be picked up from any location, nor will there be a car dropped off. You do not have to meet someone at the airport, restaurant parking lot, etc.

                             To rent a car from CRBO in the United States, you will need the following:

• • To be 25 years old (if you’re under 25, you may be required to pay a young driver’s fee, which varies by age)
  • A valid driver’s license with a photo [Front and Back]
  • (For example: a driver’s license or passport)
  • A Selfie Photo or Facial Scan
  • Credit or debit card

Mileage limits are set by the vacation rental owner (VRO). There may be additional cost associated with the car rented if the mileage limit is exceeded. CRBO does not set these terms. The incremental cost of exceeded mileage will not surpass $0.79 for each additional mile/kilometer over the allowed limit.

There are no mileage restrictions for driving as vehicle to another state or Province. However, mileage rates do apply. Please see mileage terms and conditions for more information.

CRBO is restricted to the United States of America. CRBO will not cover or is not liable for any vehicles that have been driven outside the U.S.

 CRBO accepts the following forms of payment:

• • Visa®
  • MasterCard®
  • American Express®
  • Discover Card®

Guest who resides in the United States or U.S. Territories must present a valid, unexpired government-issued driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver’s license must be valid for the entire rental
Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions:

• • They present an Active Military ID.
  • They are in compliance with their military extension policy of the state which issued the license. These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information.

Please Note:

• • Photocopies of driver’s licenses are not accepted. You will have the option of scanning your ID on the CRBO platform when signing up.
  • Learner’s Permits are not accepted.
  • Any license which, on its face, restricts the licensee to the use of a vehicle equipped
  • with a form of a breathalyzer apparatus is not accepted.
  • Temporary driver’s licenses will not be considered. Additional government-issued identification may be required.

It is important that the customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. The following practices are used to ensure the customer is presenting a facially valid license at the time of rental.
Customers traveling to the United States from another country must present the following:

• • Their home country driver’s license that is valid, unexpired and includes a photograph.
  • If the home country driver’s license is in a language other than English and the letters are English, an International Driver’s Permit is recommended, but not required, for the translation purposes in addition to the home country’s driver’s license.
  • If the home country driver’s license is in a language other than English and the letters are not English, an International Driver’s Permit is required.
  • If an International Driver’s Permit cannot be obtained in the home country, please contact CRBO Customer Service department. Customers may not rent vehicles solely with the individual’s home country driver’s license and is not considered a license nor is it considered valid identification.
  • Please contact CRBO support@crbogo.com for more information on renting vehicles.

Yes. The minimum age to rent a vehicle with CRBO is 21 throughout the U.S., except in Michigan and New York where minimum age to rent is 18. Any U.S. government employee can rent at 18 years of age but must show the rental location his or her official orders (Contact CRBO customer service department for more details).

Young Driver Fees:

• • In Michigan, any driver 18-20 years of age will be charged an additional ‘Young Renter Fee’ of $20.00 per day, while any driver 21-24 years of age will be charged and additional ‘Young Renter Fee’ of $12.50 per day.

• • In New York, any driver 18-20 years of age will be charged an additional ‘Young Renter Fee’ of $64.50 per day, while any driver 21-24 years of age will be charged and additional ‘Young Renter Fee’ of $24.50 per day.
    All other renters under 25 will be required to pay a “Young Renter Fee.” The average cost is approximately $25.00 per day.

No. A deposit is not required to rent a vehicle on CRBO. We have 24/7/365 days a week Instant Book policy. You may rent the vehicle at any time 24/7/365 of the year.

Any additional driver will pay a daily fee (not excluding a spouse or domestic partner). Any additional authorized drivers must appear at time of rental and meet age and driver’s license requirements.
An additional charge of $12.50 per day for each additional driver will be added to the cost of the rental, unless contractual conditions apply.

YES!

If due to a disability you do not have a valid driver’s license, you may still rent a car on CRBO when accompanied by a surrogate driver who presents a valid driver’s license. The disabled person MUST be present with the accompanied surrogate driver at the time of the transaction. Minimum age restrictions and other normal rental qualifications apply, but there is an additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.

The renter of the vehicle must be present to sign the rental agreement and provide their credit card at time of pick up. The renter cannot provide a credit or debit card belonging to someone else for their use. CRBO must be able to send a signal to the renter’s phone in order to unlock the vehicle to be rented. The phone must be in close proximity to the vehicle in order to lock/unlock the vehicle.
If you wish to pay for the rental car, but have someone else drive it, you can rent the vehicle in your name and add them as an additional driver. But you MUST be present, as the primary driver is the only one that will receive the lock/unlock code. In order to add an additional driver, they would have to meet all of our additional driver requirements.

CRBO rental vehicles are ALWAYS connected to the Vacation Rental location. There is no need for early returns. Your rental period is 24 hours from the time you initiated the agreement and your credit/debit card is debited. For Example: if you rent vehicle at 12:00pm, you will have until 11:59am the following day to return the vehicle, or additional cost will incur. You may also rent the vehicle multiple days and these terms were set on initial rental day. Your code to lock/unlock the vehicle will expire 20 minutes post-trip.

The vehicle will automatically lock 20 minutes post-trip grace period. If for any reason, you are unable to return key in the Orange CRBO RFID pouch prior to auto-lock, you will need to reach out to customer service support@crbogo.com for instructions.

Great News! There is generally a 20-minute grace period for daily rentals.
If the vehicle is NOT returned within the daily rental time limit, CRBO gives the renter 20 minutes of the time post-trip to return vehicle on the subsequent day, additional daily charge will apply.
Please Note: All vehicles are tracked via GPS. Therefore, it is imperative to return vehicle to its original location because they are all connected to VR. If, however, the vehicle is noticed traveling outside of the rental period, additional charges will ensue and be charged directly to the credit/debit card on file.

Fuel Policy at Vacation Rental:
Customers must refuel the vehicle to the same fuel level upon picking up the vehicle. It is recommended to record fuel levels pre trip to avoid any discrepencies.
If a customer chooses not to refuel the vehicle to the same fuel level, they will be charged the local CRBO rate which is typically above the local pump price along with a convenience fee $9.95.
A full tank of gas is not guaranteed.

CRBO is pet friendly. However, all terms are set by the vacation rental owner and owner of vehicle. If pets are allowed in rental vehicles, they must be kept in pet crates and return the rental car in clean condition and free of pet hair to avoid cleaning/detailing fees. Service animals used by customers with disabilities are allowed in the vehicle without a carrier.

All CRBO vehicle prices are set by the VR owner.

The cost of a rental car depends on many factors and can vary greatly. These factors include:

The length of time you are renting the car

• • Car class selected
  • Rental location
  • Added insurance or protection products
  • Additional products selected
  • If you have to extend or modify your reservation

To rent a car from CRBO, do the following:

Input the location to where you are staying. If the VR owner is linked with CRBO then a vehicle should be listed on the platform connected to the address.

• • Type in the location
  • Enter your reservation date and return date. Then select “InstaBook”
  • Enter credit/debit card form of payment
  • A signal will be sent to your cell phone
  • Next, you will hear two (2) horn beeps and the car will unlock
  • Reach into the glove compartment and pull out the CRBO pouch that has the key FOB.
  • Return the key FOB in the Orange CRBO pouch at the of rental period.
  • A signal will be sent to lock the vehicle upon return. You will have a 20 minute grace period at the end of the rental booking.

If you are in an accident, your safety is our most concern. Please call 911 or call the local authorities for assistance and file a police report. Then call Roadside Assistance at 1-810-320-5063 or support@towbook.com, which is available 24 hours a day, to report the incident after authorities have been engaged. They will file a damage report and set up tow services for the damaged vehicle if it is no longer drivable.

Once you are in a safe location contact CRBO support@crbogo.com and a representative will assist you and help with all details of incendent.

If you are involved in an accident or caused any damage to the rental vehicle, do not hesitate to contact the insurance company providing you liability while you were occupying the vehicle. CRBO customer service department is on standby 24/7/365 or support@crbogo.com and may assist you with all details.

Minor damage to rental car, such as scratches, dents, or a chipped windshield are covered by the Damage Waiver. The damage waiver is included with every rental agreement through CRBO protection plan.

Car Rental by Owner, Inc. and its insurance liability holders are primary and Opting Out is not an option. Car Rental by Owner, Inc. provides liability and physical damage coverage to both renters and owners when vehciles are actively rented on the CRBO platform, subject to several coverage limitations and exclusions.

If your rental car breaks down due to a mechanical failure and it is not drivable, be sure to get to a safe place and out of traffic. Then, call Roadside Assistance 24/7/365 at 1-810-320-5063 or support@towbook.com and they will help you with the towing process.

How do you know that I generated this violation or toll?

This notice was sent based upon information provided to us, as the registered owner and renter of the vehicle, from a municipality or toll road authority. The information – based on the date, time and vehicle- indicates that you were the renter.

How can I pay my citation or toll?

If you paid for your car rental with a credit card or debit card:

• • • We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else.

If you would like to pay with an alternate card, please contact CRBO customer service department. We will be glad to assist you in settling account.

You can also pay for your toll or violation by mail. If this is your preference, mail your payment and citation to number (indicated on our letter) to the following address:

Car Rental by Owner, Citations

755 W. Big Beaver Rd, Suite 2020

Troy, MI 48084

Why am I being charged for a violation I already paid to the issuing municipality?

If you believe the charges have been paid, please fill out the Proof of Payment form and a customer service representative will respond to your inquiry. You will need the following:

• • • Proof of payment to issuing agency
    • Bank/Credit card statement showing agency name and amount paid matching the violation fee
    • Copy of a cashed check
    • Receipt from Issuing agency
    • Proof of a clerical error

• • • Proof of whereabouts

Note: Screen shots from agency’s website of citation showing zero balance will not be acceptable proof.

Can you send me the actual violation or toll notice?

The letter we sent you indicates the details about the date and time, and location of incident. However, since we typically receive notifications from the Vacation Rental and Owner of the vehicle, it may take several weeks before CRBO will send you an invoice of occurred violation fees. Under the terms and conditions of your rental agreement, you are responsible for all costs, fines, violations and tolls – as well as administrative fees we charge for processing and billing.

I had my personal transponder in my vehicle, so why am I being billed?

If you had your personal transponder in the vehicle and believe these charges are in error, please contact CRBO customer service department and fil out a Proof or Payment form. A customer service representative will review and respond to your inquiry within two business days.

The letter we sent you indicates the details about the date and time, and location of incident. However, since we typically receive notifications from the Vacation Rental Owner of the vehicle, it may take several weeks before CRBO will send you an invoice of occurred violation fees. Under the terms and conditions of your rental agreement, you are responsible for all costs, fines, violations and tolls – as well as administrative fees we charge for processing and billing.

If you had your personal transponder in the vehicle and believe these charges are in error, please contact CRBO customer service department and fill out a Proof or Payment form. A customer service representative will review and respond to your inquiry within three business days. We have integrated UpRoad into the platform to override your transponder and transfer the cost to the renter. Please encourage guest to link with UpRoad and all tolls should debit from renter’s credit card on file.

It is your responsibility for paying full cost of tickets as a result of illegal moving violations or improper parking. You are not responsible for tickets pertaining to the car that is out of your control. For example, tinted windows, lapsed insurance or registration. Any moving violations are “generally” directly attached to the driver of the vehicle at the time of the rental. You’re also responsible for all parking tickets and related fines received up to 4-6 weeks after the trip ends. If your improper parking results in the car being towed and impounded, you’re responsible for all related costs.

If you get a ticket, notify your host as soon as possible. Every transportation authority has a different billing cycle, which means your host may not receive the ticket and send you an invoice until several weeks or months after your trip ends. Your host may not receive notice of a ticket until long after your trip has ended.

If a host sends CRBO an invoice or notification of the infraction, we’ll notify you via email. You have 48 hours to pay or dispute the invoice. Click on the link in the email or texted notification to your phone for any details of the citation in question. You may pay the ticket in question or dispute ticket and show just cause why you are not responsible for the ticket. The dispute will escalate to the Customer Dispute department for further investigation.

In addition to offering some of the most competitive rates in the industry; CRBO offers special promotions throughout the year. The VR vehicle owner will set the terms of discounts on their vehicles.

CRBO promotions are not directly related to the rental cost set by the VR owner and all CRBO promotions will be calculated in the final payment screen prior to checkout.

If you finalized your rental through Instant Book, we are unable to add any discounts to the rate you have.

I booked my reservation online and didn’t know where to add the discount code; can it still be added?

All rentals will not be completed until the day of the Instant Book finalized payment. Due to the instant unlock and lock of the vehicle, you will not be able to make payment prior to the day of arrival.

Does CRBO offer a discount for AARP?

Car Rental by Owner does not have a partnership agreement with AARP to receive a discount, but continues to offer competitive rates.

All rentals will not be completed until the day of the Instant Book finalized payment. Due to the instant unlock and lock of the vehicle, you will not be able to make payment prior to the day of arrival.

We use GPS tracking devices to track or locate cars which may be late for their scheduled return, reported stolen, suspected of being lost, stolen, or abandoned or as may be required or requested by law enforcement, or to identify cars which have been damaged and may require roadside assistance, when we have a good faith belief that there is an emergency that poses a threat to your safety or the safety of another person, or as necessary to defend, protect or enforce our rights in connection with the use of our products and/or services. You should have no expectation of privacy or confidentiality as to the places where the car is driven while rented to you.